Delta Domestic Tariff

DELTA DOMESTIC GENERAL RULES TARIFF

[Last Modified: May 6, 2015]

RULE 1:

General Provisions ........................................................................................................................ 2

RULE 3: SCHEDULES AND OPERATIONS ............................................................................................... 3

RULE 5: DEFINITIONS ................................................................................................................................ 3

RULE 20: CAPACITY LIMITATIONS ............................................................................................................. 9

RULE 25: PERSONAL DATA ....................................................................................................................... 10

RULE 30: INTER-AIRPORT TRANSPORTATION ...................................................................................... 10

RULE 35: REFUSAL TO TRANSPORT ....................................................................................................... 10

RULE 40: ELECTRONIC SURVEILLANCE ................................................................................................. 12

RULE 50: ACCEPTANCE OF CHILDREN ................................................................................................... 13

RULE 55: DOGS TRAINED TO LEAD THE BLIND/TO DETECT EXPLOSIVES/TO ASSIST THE

DEAF/FOR SEARCH AND RESCUE .......................................................................................... 14

RULE 85: SMOKE FREE SERVICE ............................................................................................................ 15

RULE 90: PASSENGER MEDICAL OXYGEN ............................................................................................. 15

RULE 95: CLAIMS ....................................................................................................................................... 16

RULE 100: TICKETS ...................................................................................................................................... 16

RULE 105: TICKET VALIDITY ....................................................................................................................... 18

RULE 110: ISSUANCE OF TICKET STOCK ................................................................................................. 18

RULE 115: CONFIRMATION OF RESERVATIONS...................................................................................... 19

RULE 135: CANCELLATION OF RESERVATIONS ...................................................................................... 20

RULE 140: WAITLISTS .................................................................................................................................. 22

RULE 141: VOLUNTARY STANDBY TRAVEL .............................................................................................. 22

RULE 150: APPLICATION OF FARES .......................................................................................................... 24

RULE 160: CURRENCY ................................................................................................................................ 24

RULE 165: FARE CONSTRUCTION ............................................................................................................. 24

RULE 170: ROUND-TRIP FARES ................................................................................................................. 25

RULE 175: CIRCLE-TRIP FARES ................................................................................................................. 26

RULE 180: STOPOVERS .............................................................................................................................. 26

RULE 185: ROUTINGS .................................................................................................................................. 26

RULE 190: BAGGAGE ................................................................................................................................... 27

RULE 240: FLIGHT DELAYS/CANCELLATIONS ......................................................................................... 40

RULE 245: DENIED BOARDING COMPENSATION..................................................................................... 41

RULE 255: REROUTING ............................................................................................................................... 44

RULE 260: INVOLUNTARY REFUNDS ......................................................................................................... 46

RULE 270: VOLUNTARY REFUNDS ............................................................................................................ 46

RULE 385: CARRIER ABSORPTION OF PASSENGER FACILITY CHARGE ............................................. 48

RULE 390: PREPAID TICKET ADVICE CHARGES ...................................................................................... 48

RULE 392: RETURNED CHECK SERVICE CHARGE .................................................................................. 48

RULE 394: THE DELTA CONNECTION AND DOMESTIC CODESHARE SERVICE .................................. 49

RULE 1: General Provisions

A. Contract of Carriage

When you buy a ticket for travel on Delta, you enter into a contract of carriage with us. The terms of your

contract are set forth in:

• your Ticket

• these Conditions of Carriage

• our published fare rules and regulations, which may govern the calculation of the fare and other

charges that apply to your itinerary. If your ticket is priced by delta.com, a Delta agent, or a

computer reservation system, these fare rules and regulations will be included in the calculation of

the ticket price that we quote to you.

B. Domestic Conditions of Carriage

This document is Delta's Domestic Conditions of Carriage. It applies only to travel entirely within the United

States of America. It states the terms upon which Delta offers to transport each passenger within the United

States. By purchasing a ticket for travel on Delta, or by using a ticket purchased for you by someone else,

you agree to be bound by each of these terms.

C. Application to Delta Shuttle, and Delta Connection

Unless otherwise provided, any reference to “Delta” in this document refers to Delta Air Lines, and also

refers to the Delta Shuttle, and the Delta Connection carriers.

D. Amendments to Conditions of Carriage

1. Amendment by Delta

Delta may amend these Conditions of Carriage at any time, except as provided by law. Your travel will be

governed by the rules that were in effect on the date you purchased your ticket; provided, however, that

Delta reserves the right to apply rules currently in effect on the date of your travel where reasonably

necessary for operational reasons and where the change in rule does not have a material negative impact

upon you.

2. Authority of Delta Employees & Ticketing Agents

No Delta employee or ticketing agent has the authority to modify any provision of the Conditions of Carriage

unless authorized by a Delta corporate officer. Delta appointed agents and representatives are only

authorized to sell tickets for air transportation pursuant to the approved fares, rules and regulations of Delta.

This rule supersedes any conflicting provision in the contract of carriage.

E. Interline Carriage

Delta will be responsible for furnishing of transportation only over its own lines. When Delta undertakes to

issue a ticket, check baggage, or make any other arrangements for transportation over the lines of any other

carrier (whether or not such transportation is part of a through service), Delta will act only as agent for such

other carrier and will assume no responsibility for the acts or omissions of such other carrier.

F. Fares Applicable Only For Ticketed Itinerary

Fares apply for travel only between the points for which they are published. Tickets may not be issued at

fare(s) published to and/or from a more distant point(s) than the points being traveled, even when issuance

of such tickets would produce a lower fare. When through or connecting passengers enplane at an

intermediate point between the origin and destination shown on their tickets, Delta may require evidence,

such as a boarding pass, of use of a preceding flight for the portion of the ticket from point of origin to

intermediate point. Absent such evidence, Delta may require additional fare collection from the passenger

for any difference between the fare paid for the ticket from origin to destination and the fare which would

apply from the intermediate boarding point to the destination.

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G. Erroneous Fares

Delta will exercise reasonable efforts to ensure that all fares it publishes are accurate and available for sale,

but Delta, as a policy, does not file nor intend to file tickets priced at a zero fare. In the event that an

erroneous zero fare is inadvertently published for sale and a ticket is issued at the erroneous fare before it

has been corrected, Delta reserves the right to cancel the ticket purchase and refund all amounts paid by

the purchaser or, at the purchaser’s option, to reissue the ticket for the correct fare.

RULE 3: SCHEDULES AND OPERATIONS

Delta will use its best efforts to carry the passenger and baggage with reasonable dispatch.

Times shown in timetables or elsewhere are not guaranteed and form no part of this contract.

Delta may without notice substitute alternate carriers or aircraft, and may alter or omit stopping

places shown on the ticket in case of necessity. Schedules are subject to change without

notice. Delta is not responsible or liable for making connections, or for failing to operate any

flight according to schedule, or for changing the schedule or any flight.

RULE 5: DEFINITIONS

As used in this tariff or in tariffs making reference hereto, unless otherwise defined:

o Add-on - An amount published for use only in combination with other fares for the construction

of through international fares.

o Air/sea Inclusive Tour - A fully prepaid vacation cruise package offered for sale to the public

which includes in the published price and tour literature, the air fare to/from the cruise and a

cruise on a steamship line.

o Air Traffic Conference (ATC) - The division of the air transport association responsible for

coordinating interline operations and agreement between carriers/tour wholesalers/travel

agents.

o Animals, in addition to the usual connotation, include reptiles, birds, poultry and fish.

o Applicable Adult Fare means the fare which would be applicable to an adult for the

transportation to be used except those special fares which would be applicable due to the

adults' status (such as clergy fares, military fares, senior citizen fares, etc.).

o Applicable Full Fare means the full adult fare for the class of service designated in the carrier's

official general schedule for the aircraft, or compartment of the aircraft used by the passenger.

o Area 1 - Both the North and South American continents, and the islands adjacent thereto,

Bermuda, Greenland, the West Indies and the Caribbean Sea and the Hawaiian Islands

(including Midway and Palmyra).

o Area 2 - All of Europe (including that part of the USSR in Europe) and the islands adjacent

thereto, Iceland, the Azores, all of Africa and the islands adjacent thereto, the Ascension Islands

and that part of Asia lying west of, and including, Iran.

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o Area 3 - All of Asia and the islands adjacent thereto, (except that portion included in area 2) all

of the East Indies, Australia, New Zealand, and the islands adjacent thereto and the islands of

the Pacific Ocean except those included in area 1.

Caribbean area means:

Anguilla Dominican Republic Nevis

Antigua Grenada St. Kitts

Bahamas Guadeloupe St. Lucia

Barbados Haiti St. Martin

Bermuda Jamaica St. Vincent

British Virgin Islands Leeward Islands Trinidad

Cayman Islands Martinique Tobago

Cuba Montserrat Turks and Caicos Islands

Dominica Netherlands Antilles West Indies and Windward Islands

J) Carrier means any air carrier shown as a participant in this tariff.

K) Central America means Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, and

Panama.

L) Circle Trip means any trip, the ultimate destination of which is the point of origin, but which

includes a stop at least one other point, or which is not made via the same routing/carrier in both

directions.

Examples of Circle Trips:

Example 1: Point 1 to Point 2 on airline A

Point 2 to Point 1 on airline B

Example 2: Point 1 to Point 2 to Point 3 on airline A

Example 3: Point 1 to Point 2 on airline A (first class)

Point 2 to Point 1 on airline A or any other airline (coach)

M) Coach means the service on flights listed in carrier's official general schedules as coach, day

coach, or tourist.

N) c.o.b. means "carrying on business under firm name and style of."

O) Consequential Damages means reasonable out of pocket expenses and other provable

damages incurred by said passenger as the consequence of the loss, damage or delay in the

delivery of such personal property.

P) Continental United States means the District of Columbia and all states of the United States

other than Alaska and Hawaii.

Q) Co-Terminal - Two or more relatively adjacent airports which for the purpose of these fares will

be considered the same point.

R) Contractor - Any person who has entered into a contract with a carrier for the purchase of seats

for resale to the general public.

S) Days - Full calendar days, including sun./legal holidays, provided that for the purposes of

notification, the balance of the days upon which notice is dispatched shall not be counted, and

that for purposes of determining duration of validity, the balance of the day upon which the ticket

is issued or flight begun shall not be counted.

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T) Dependent - Unless otherwise indicated, dependent means spouse and children of military

personnel/U.S. embassy personnel stationed overseas wholly dependent upon such personnel

for their livelihood.

U) Dot Hazardous Materials Regulations means the hazardous materials regulations issued by the

Materials Transportation Bureau of the Department of Transportation in Title 49 of the Code of

Federal Regulations, Parts 171 through 177 (49 CFR 171-177).

V) Economy means the service listed in carrier's official general schedule as economy flights.

W) Europe: Means that area comprised of Albania; Algeria; Andorra; Armenia; Austria; Azores;

Azerbaijan; Belarus; Belgium; Bosnia and Herzegovina; Bulgaria; Canary Islands; Croatia;

Czech Republic; Denmark; Estonia; Finland; France; Germany; Georgia; Gibraltar; Greece;

Hungary; Iceland; Ireland; Italy; Latvia; Liechtenstein; Morocco; Netherlands; Norway; Poland;

Portugal; Romania; Russian Federation (west of the Urals); San Marino; Slovenia; Slovakia;

Spain; Sweden; Switzerland; Tunisia; Turkey (in Europe and Asia); Ukraine; United Kingdom

and Yugoslavia.

X) Extraterritorial Trip means any trip which includes transportation 1) via one or more carriers

within the area consisting of the continental United States and Canada, and 2) via commercial

air (not including charter services) or military air services to or from any point outside such area.

Y) Fare Component - The fare paid for the portion of the itinerary between the origin and

destination/stopover point.

Z) Flight Coupon - A portion of the passenger's ticket that indicated particular places between

which the coupon is good for carriage.

AA) Full Adult Fare means the one-way fares designated by fare class code Y (Coach) whether

specifically published or derived by construction.

BB) Gateway - The passenger's first point of arrival or last departure in areas 1, 2, or 3.

CC) Government Transport Request (GTR) - Form used for ticket payment and travel authorization

for passengers traveling on official business for the federal government by the U.S.

DD) Group - Minimum number of passengers specified in conjunction with the fare as provided for in

the applicable fare rules. Less than the minimum number of passengers may not travel at group

fares, even upon payment of the minimum number of fares, unless specifically permitted in a

given fare rule.

EE) Group Organizer - Any person engaged in organizing groups and/or responsible for the travel

arrangements of the group under the terms and conditions of the applicable rule in this tariff,

except that an air carrier shall not act as a group organizer.

FF) GTR - (See Government Transport Request)

GG) IATA - (See International Air Transport Association)

HH) Immediate Family - Spouse, domestic partner, children, step-children, grandchildren, parents,

step-parents, grandparents, brothers, step-brothers, sisters, step-sisters, daughters-in-law,

sons-in-law, fathers-in-law, mothers-in-law, aunts, uncles, nieces, nephews, brother-in-law and

sisters-in-law.

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II) Inclusive Tour - Officially published tour in which land arrangements are offered at a flat rate.

Land arrangements include hotels or other sleeping accommodations, airport transfers, and at

least one other tour feature such as car rentals, sightseeing, motor coach trips, or other tourist

services. Such official inclusive tours must contain an IT number (the code designated on an

inclusive tour folder) that indicates that the tour has been approved by the ATC/IATA.

JJ) Inclusive Tour Fare - Round/circle/open-jaw trip fares offered in conjunction with the purchase of

a minimum land package which must be officially designated as an inclusive tour by the

ATC/IATA.

KK) Interchange Flight means a flight operated over the routes of two or more carriers without

change of equipment.

LL) Interlining - Utilizing the services of more than one carrier in connection with a particular fare.

MM) International Air Transport Association (IATA) - The world trade association of airlines which

operate international services.

NN) International Transportation means any transportation or other services, furnished by any

carrier, which are included within the scope of the term "international transportation" as used in

the Convention for the Unification of Certain Rules Relating to International Transportation by

Air signed at Warsaw, October 12, 1929, or such convention as amended, whichever may be

applicable to the transportation hereunder and to which the said Convention applies. For the

purpose of determining the applicability of the term "international transportation":

Agreed Stopping Place All stops between the original place of departure and the place of

final destination scheduled by any carrier by air which participates in the transportation

between such places, as shown in the schedules or time tables of such carriers shall

constitute "agreed stopping places"; but each participating carrier reserves the right to alter

the "agreed stopping places" in the case of necessity without thereby depriving the

transportation of its international character; and Single Operation Transportation to be

performed by several successive carriers by air, arrangements for which are made in

advance, is regarded as "a single operation" and shall be deemed to be "one undivided

transportation" whether one or more tickets or other documents are issued to cover such

transportation, and whether or not all such tickets or documents are issued prior to the

commencement of such transportation; but this provision shall not be deemed to contain an

exclusive definition of transportation which is regarded by the parties as "a single

operation".

OO) Jet Aircraft means the following aircraft (and all series thereof):

777: Boeing 777

763: Boeing 767-300

767: Boeing 767-200

764: Boeing 767-400ER

76L: Boeing 767-300ER

757: Boeing 757-200

738: Boeing 737-800

72S: Boeing 727-200

733: Boeing 737-300

73S: Boeing 737-200

M80: McDonnell Douglas MD-88

PP) Maximum Outside Linear Dimensions means the sum of the greatest outside length plus the

greatest outside width plus the greatest outside height.

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QQ) Micronesia - The area comprised of the Caroline Islands, Guam, Johnston Island, Mariana

Islands, Marshall Islands, Paulau Islands, Ponape, Seipan, Trak and Yap.

RR) Military Agencies means departments of the Army, Navy and Air Force; the Marine Corps; the

Coast Guard; the respective academies of the Army, Navy, Air Force and Coast Guard; and the

National Guard. The Reserve Officer Training Corps is not included.

SS) Military Passenger means military personnel of the U.S. military agencies who are on active

duty status or who have been discharged from active military service within seven days of the

date of travel.

TT) Military Recruit Passenger - A member of one of the U.S. military agencies traveling from

recruiting/induction station to first training installation or from first training installation to first duty

assignment.

UU) Miscellaneous Charges Order means a document issued by a carrier or its agents requesting

issue of an appropriate passenger ticket and baggage check or provision of services to the

person named in such document.

VV) North America means that area comprised of the Caribbean area/Canada, Mexico, and the

United States, excluding the canal zone.

WW) Off-Peak Coach means the service of flights listed in the carrier's official general schedules as

off-peak coach.

XX) Open-Jaw Trip means any trip which is essentially of a round-trip or circle-trip nature but the

outward point of departure and the inward point of arrival or the outward point of arrival and

inward point of departure of which are not the same.

Example of open-jaw trip:

Point 1 to Point 2 to Point 3

YY) Outward Destination - The stopover point on the passenger's itinerary which is furthest from the

passenger's point of origin.

ZZ) Portion - The space between two consecutive scheduled stops on any given flight. Also

referred to as a leg.

AAA) Pre-Enlistee - Person traveling between his/her home and an armed forces examining and

entrance station/recruiting main station at direction station/selective service local board.

BBB) Pre-Inductee - Person traveling between his/her home and an armed forces examining and

entrance station/recruiting main station at the direction of a recruiting station/selective service

local board.

CCC) Prepaid Ticket Advice means the notification between offices of a carrier or between carriers

that a person in one location has purchased and requested issuance of prepaid transportation

as described in the authority to another person in another location.

DDD) Propeller Aircraft means the following aircraft (and all series thereof):

EM2: Embraer Brasilia

AT7: Aerospatiale

EEE) Reroute means to issue a new ticket covering transportation to the same destination as, but via

a different routing than that designated on the ticket, or portion thereof, then held by the

passenger, or to honor the ticket, or portion thereof, then held by the passenger for

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transportation to the same destination as, but via a different routing than, that designated

thereon.

FFF) Round Trip means any trip, the ultimate destination of which is the point of origin, and which is

made via the same routing in both directions. Reservations for all segments of a trip for tickets

issued at round-trip fares must be confirmed in the same (a single) passenger name record

(PNR)

Example of round trips:

Example of local round trip:

Point 1 to Point 2 on airline A

Point 2 to Point 1 on airline A

Example of joint round trip:

Point 1 to Point 2 on airline A

Point 2 to Point 3 on airline B

Point 3 to Point 2 on airline B

Point 2 to Point 1 on airline A

GGG) Routing means the carrier(s) and/or the cities and/or class of service and/or type of aircraft (jet

or propeller) via which transportation is provided between two points, as specified in any tariff

governed by this tariff.

HHH) Sector - The portion of travel between two fare break points as determined in the fare

construction. Sectors are made up of one or more segments of legs.

III) Segment - That part of a journey from a passenger's boarding point to a deplaning point. Each

flight coupon represents a segment of a trip.

JJJ) South America means Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana,

Guyana, Paraguay, Peru, Surinam, Uruguay, and Venezuela.

KKK) Southwest Pacific - The area comprised of Australia, Cook Islands, Fiji Islands, French

Polynesia, Gilbert and Ellice Islands, Loyalty Islands, New Caledonia, New Hebrides, New

Zealand, Norfolk Islands, Papua, New Guinea, Samoa, Society Islands, Solomon Islands,

Tonga, and Intermediate Islands.

LLL) (General) Standby Passenger - Passenger who will be enplaned on a flight subject to the

availability of space at departure time and only after all passengers having reservations for such

flight, and all passengers without reservations, but paying fares other than adult standby fares,

have been enplaned on such flight. Not all flights will be available for standby. All specific

standby rules are governed by tariff rule 141.

MMM) Tour Conductor - Person at least 18 years of age who is in charge of and guides a group for the

duration of a tour.

NNN) Transit Point - Any stop at an intermediate point on the route to be traveled (whether or not a

change of planes is made) which does not fall within the definition of a stopover.

OOO) Stopover means a deliberate interruption of a journey by the passenger, agreed to in advance

by the carrier, at a point between the place of departure and the place of destination. Unless

otherwise noted, a stopover will occur when a passenger arrives at a point and fails to depart

from such point on:

a) The first flight on which space is available, or

b) The flight that will provide for the passenger's earliest arrival at an intermediate or

junction point(s) or destination point, via the carrier and class of service as shown on the

passenger's ticket, provided however, that in no event will a stopover occur when the

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passenger departs from the intermediate/junction point on a flight shown in the carrier's

official general schedule as departing within four hours after arrival at such point.

PPP) United States of America/the United States/the U.S. - Each means, unless otherwise specified,

the area comprising the 48 contiguous, federated states; the federal District of Columbia; the

federated states of Alaska and Hawaii; Puerto Rico; the U.S. Virgin Islands; American Samoa;

Canton; Guam; Midway and Wake Islands.

QQQ) U.S. Armed Forces/U.S. Military Agencies - Department of the Army, Navy, Air Force, Marine

Corps, and Coast Guard of the United States of America, the respective academies of the Army,

Navy, Air Force, and Coast Guard, and does not include the National Guard Bureau or the

Reserve Officer Training Corps, or members of the reserves not holding a valid duty armed

forces of the United States green identification card.

RRR) United States Department of Defense means the U.S. Departments of the Army, Navy, and Air

Force and the U.S. Marine Corps.

SSS) U.S. Military Personnel - Unless otherwise indicated, refers only to active duty military

personnel, and means:

(1) Military personnel of the United States military agencies holding a valid active duty

armed forces of the United States green identification card, on active duty status and

traveling on authorized furlough, leave, or pass.

(2) Military personnel does not include personnel on temporary duty orders traveling to or

from their temporary duty station.

TTT) Voluntary Standby-Paid Upgrade - Passengers must be confirmed in the coach cabin on the

same flight and date for which the upgrade request is made. The paid standby upgrade may not

be offered on all flights. A non-refundable standby upgrade fee may be assessed and will be

collected on each flight segment based on mileage and fare class. All specific standby rules are

governed by tariff rule 141.

UUU) Waitlist - List established by an airline of passengers who are either seeking space on a flight

that is sold out, or traveling on a standby basis/standby fare that does not permit boarding a

particular flight until all passengers with confirmed reservations have been boarded.

VVV) Western Hemisphere means the United States of America, Canada, Greenland, Mexico, Central

and South America, Bermuda, Bahamas and the islands of the Caribbean Sea.

RULE 20: CAPACITY LIMITATIONS

The carrier shall limit the number of passengers carried on any one flight at fares governed by

rules or fares making reference hereto, and such fares will not necessarily be available on all

flights or in all markets. The number of seats which the carrier shall make available on a given

flight will be determined by the carrier's best judgment as to the anticipated total passenger load

on each flight.

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RULE 25: PERSONAL DATA

The passenger recognizes that personal data has been given to carrier for the purposes of

making a reservation for carriage, obtaining ancillary services, facilitating immigration and entry

requirements, and making available such data to government agencies. For these purposes, the

passenger authorizes carrier to retain such data and to transmit it to its own offices, other

carriers, or the providers of such services, in whatever country they may be located.

RULE 30: INTER-AIRPORT TRANSPORTATION

When a metropolitan area is served by more than one airport and the passenger requires

connecting service with arrival at one airport and departure from another airport, transportation

between those airports must be arranged by and at the expense of the passenger. Baggage

must be claimed and rechecked by the passenger.

RULE 35: REFUSAL TO TRANSPORT

Delta may refuse to transport any passenger, and may remove any passenger from its aircraft

at any time, for any of the following reasons:

A) Government Request or Regulations

Whenever such action is necessary to comply with any government regulations, directives, or

instructions; or to comply with any governmental request for emergency transportation in

connection with the national defense, or whenever such action is necessary or advisable by

reason of weather or other conditions beyond its control (including but without limitation, acts of

God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, or disturbances)

actual, threatened, or reported.

B) Search of Passenger or Property

When a passenger refuses to permit search of his person or property for explosives, weapons,

dangerous materials, or other prohibited items.

C) Proof of Identity

When a passenger refuses on request to produce positive identification; provided, however, that

Delta shall have no obligation to require positive identification of persons purchasing tickets

and/or presenting tickets for the purpose of boarding aircraft.

D) Travel Across International Boundaries

When a passenger is traveling across any international boundary if:

1) the travel documents of such passenger are not in order; or

2) such transportation would be unlawful

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E) Failure to Comply with Delta’s Rules or Contract of Carriage

When a passenger fails or refuses to comply with any of Delta’s rules or regulations or any term

of the contract of carriage.

F) Passenger’s Conduct or Condition

Delta will not refuse to provide transportation to an individual with a disability, as defined in 14

C.F.R. § 382.5 and 382.31, based upon his or her disability, except as provided in Rule 35(G),

below. Delta will not refuse to provide transportation based upon race, color, national origin,

religion, sex, or ancestry. Subject to those qualifications, Delta may refuse to transport any

passenger, or may remove any passenger from its aircraft, when refusal to transport or removal

of the passenger is reasonably necessary in Delta’s sole discretion for the passenger’s comfort

or safety, for the comfort or safety of other passengers or Delta employees, or for the prevention

of damage to the property of Delta or its passengers or employees. By way of example, and

without limitation, Delta may refuse to transport or may remove passengers from its aircraft in

any of the following situations:

1) When the passenger’s conduct is disorderly, abusive or violent.

2) When the passenger is barefoot.

3) When the passenger appears to be intoxicated or under the influence of drugs.

4) When the passenger attempts to interfere with any member of the flight crew in the pursuit of

his or her duties, or fails to obey the instruction of any member of the flight crew.

5) When the passenger has a contagious disease that may be transmissible to other passengers

during the normal course of the flight;

6) When the passenger has a malodorous condition;

7) When the passenger is unable to sit in a seat with the seatbelt fastened;

8) When the passenger requires an onboard stretcher kit;

9) When the passenger’s behavior may be hazardous to himself/herself, the crew, or other

passengers;

10) When the passenger is seriously ill, and fails to provide a physician's written permission to

fly.

11) When the passenger is traveling in an incubator.

12) When the passenger’s conduct creates an unreasonable risk of offense or annoyance to

other passengers.

13) When the passenger’s conduct creates a risk of harm or damage to the carrier’s aircraft

and/or property, or the property of other passengers.

G) Carriage of Passengers With Disabilities

Delta will not refuse to provide transportation to an individual with a disability, as defined in 14

C.F.R. § 382.5, based upon his or her disability, except in the following circumstances:

1. Safety

Delta may refuse to provide transportation to any passenger on the basis of safety, and may

refuse to provide transportation to any passenger whose carriage would violate the Federal

Aviation Regulations.

2. Advance Notice for Passengers Requiring Special Assistance

Delta requires 48 hours advance notice and one-hour advance check-in by any persons

who wish to receive special assistance for persons with disabilities, where available,

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including for example, medical oxygen for use on board the aircraft, packaging of a

wheelchair battery for shipment as checked luggage, and accommodation for a group of ten

or more people with disabilities. For travel on Delta flights operated by SkyWest Airlines, 48

hour advance notice is required for shipment of any battery-operated wheelchair. Some

special services may not be available on all flights. Specific information concerning special

services available on particular flights is available from a Delta reservations agent. Delta

will make reasonable efforts to accommodate passengers requiring such assistance who fail

to make reservations for such services at least 48 hours in advance or fail to meet these

check-in requirements, but may deny boarding to such passengers at its sole discretion.

3. Accompanying Safety Assistant Required for Certain Passengers

Delta may require that a safety assistant accompany a passenger with a disability as a

condition of providing transportation if Delta determines that such an assistant is essential

for safety in the following circumstances:

a. When the passenger, because of a mental disability so severe, is unable to

comprehend or respond to safety related instructions.

b. When the passenger has both a severe hearing and vision impairment and

is unable to establish a means of communication with Delta personnel

sufficient to receive the safety briefing,

c. When the passenger has a mobility impairment so severe that the

passenger is unable to physically assist in his/her own evacuation during an

emergency.

4. EXCEPTION: Travel to/from Canada Only

For passengers traveling to or from Canada only, Delta will accept a passenger's

determination of his/her self-reliance with respect to air transportation as provided by Delta.

Delta will afford no special on-board attention beyond that afforded to the general public in

such circumstances, except such assistance in boarding and/or deplaning as may be

required.

H) Recourse of Passenger

All passengers are prohibited from engaging in any conduct that would authorize Delta to refuse

transport under this Rule. The sole recourse of any passenger refused carriage or removed en

route for any reason specified in this Rule shall be recovery of the refund value of the unused

portion of his or her ticket as provided in Rule 260.

RULE 40: ELECTRONIC SURVEILLANCE

Passengers and their baggage are subject to inspection with an electronic detector with or

without the passenger's consent or knowledge.

Delta Domestic General Rules Tariff Page 12 of 49

RULE 50: ACCEPTANCE OF CHILDREN

A) Accompanied Children

(1) General Rule

Except as set forth in this Rule, children under the age of 15 will not be accepted for

transportation unless they are accompanied on the same flight in the same compartment by

a parent, legal guardian, or other passenger at least 18 years of age. Delta may prompt at

check in for documentation verifying the child’s age. A valid passport, birth certificate or

other government issued identification are all acceptable.

(2) Accompanied Children Less Than 2 Years Old.

One child less than 2 years old not occupying a seat may travel with an adult fare-paying

passenger at least 18 years old or parent/legal guardian at no additional charge. Additional

infants and infants occupying a seat must pay the applicable fare. A maximum of 2 infants is

permitted for each adult. Delta recommends that any child occupying a seat be placed in an

approved safety seat. Infants who will reach their second birthday during a journey will be

required to occupy a seat, paying the lowest applicable fare for the entire journey.

(3) Accompanied Children 2 Years and Older

The fare for children ages 2 years and older, will be the same as the fare for an adult

passenger traveling in the same class of service.

B) Unaccompanied Children Under the age of 15.

Children under the age of 15 may travel unaccompanied on Delta only under the following

conditions:

(1) Children under the age of 5

No child under the age of 5 will be accepted for unaccompanied travel.

(2) Children aged 5 through 14

Children ages 5 through 7 may travel unaccompanied on non-stop flights only and

may not connect to other airlines. Children ages 8 through 14 may travel

unaccompanied on Delta’s non-stop or connecting flights, but may not connect to

other airlines with the exception of Delta Connection, KLM and Air France.

C) Unaccompanied Minor Service

(1) When Unaccompanied Minor Service is Required

Except as otherwise provided in this Rule, Unaccompanied Minor Service is required for all

passengers under the age of 15 that Delta accepts for transportation.

(2) Unaccompanied Minor Service Defined

Delta Domestic General Rules Tariff Page 13 of 49

Unaccompanied Minor Service means that Delta will provide supervision for the child from

the time of boarding until the child is met at the stop over point or destination. Delta will

assume no financial or guardianship responsibilities for unaccompanied children beyond

those applicable to an adult passenger. Delta has the right, but is not obligated to require

identification of the responsible party meeting the child at a transfer point or final

destination. An unaccompanied minor must be confirmed to destination and may not be

confirmed on the last connecting flight of the evening (with the exception of markets where

there is only one connection and it is the last flight of the day), nor may an unaccompanied

minor travel on a flight expected to terminate short of, or bypass, the child’s destination.

Delta may rebook the child on an alternate flight if there is a possibility that weather,

irregular operations, or other conditions may cause a flight to be diverted. Delta requires

that a parent or responsible adult accompany the child until boarding, and this adult must

provide the name, telephone number, and address of the party meeting the child at the

transfer point or final destination. Delta reserves the right to refuse to release an

unaccompanied child to anyone other than the pre-designated party. Delta representatives

cannot administer medicine to children flying alone. An unaccompanied minor may not

travel on any domestic flight greater than 2 hrs in length which departs between 9 PM and 5

AM (“red-eye flight”). This restriction does not apply for red-eye flights to/from Hawaii and

Alaska, however, an unaccompanied minor on a red-eye flight from Hawaii or Alaska may

not connect to a domestic red-eye flight or to the last flight of the day.

D) Unaccompanied Children Ages 15-17

Although not required, a parent or guardian may request Unaccompanied Minor Service for

unaccompanied minors ages 15-17. The applicable unaccompanied minor service charge

will apply.

E) Unaccompanied Minor Service Charge

In addition to the applicable fare, unaccompanied minors for whom Unaccompanied Minor

Service is required or has been requested must pay an unaccompanied minor service

charge in the amounts set forth below. Delta reserves the right to refuse to transport any

unaccompanied minor for whom Unaccompanied Minor Services are required or requested

but for whom the applicable unaccompanied minor service fee has not been paid. If 2 or

more unaccompanied minors who are members of the same immediate family and ticketed

together are traveling together, only one service charge will be assessed.

The unaccompanied minor service charge will be USD 150.00 each way for non-stop travel

and USD 150.00 each way for connecting travel.

RULE 55: DOGS TRAINED TO LEAD THE BLIND/TO DETECT EXPLOSIVES/TO ASSIST THE

DEAF/FOR SEARCH AND RESCUE

A) Delta accepts for transportation, without charge, a properly harnessed dog trained to lead the

blind, when it accompanies a passenger with impaired vision dependent upon such dog, or the

trainer of such dog enroute to the domicile of the owner for completion of training. The dog will

be permitted to accompany such passenger into the cabin but will not be permitted to occupy a

seat.

B) Delta accepts for transportation, without charge, a properly-harnessed dog trained in explosive

detection or search and rescue, when it is accompanied by its handler. The dog will be

Delta Domestic General Rules Tariff Page 14 of 49

permitted to accompany its handler into the cabin but will not be permitted to occupy a seat.

The dog and its handler must be on official duty status and such status must be documented in

writing to the satisfaction of Delta.

C) Delta accepts for transportation, without charge, a properly-harnessed dog trained to assist the

deaf, when it accompanies a passenger with impaired hearing dependent upon such dog, or the

trainer of such dog en-route to the domicile of the owner for completion of training. The dog will

be permitted to accompany such passenger into the cabin but will not be permitted to occupy a

seat.

RULE 85: SMOKE FREE SERVICE

Delta prohibits smoking and the use of all smokeless tobacco products on all flights.

RULE 90: PASSENGER MEDICAL OXYGEN

A) Portable Oxygen Concentrators

On flights operated by Delta or Delta Connection carriers, passengers may use Portable

Oxygen Concentrators (POCs) that have been approved for use by Delta upon meeting the

requirements listed below. The current list of approved POC devices is available on

delta.com or may be obtained by calling Delta Reservations.

1) Advance Notice Required

Passengers must provide written notice of their plans to use a POC to Delta or its designee

at least 48 hours prior to the scheduled departure time of the first flight in their itinerary

2) Medical Screening

Delta requires that passengers who wish to use a POC on a Delta flight receive medical

screening prior to their flight. This service is provided by Delta at no cost to the passenger. If

the passenger makes any voluntary change to his/her itinerary after completion of the

medical screening and the change results in a longer flight time than the original itinerary,

re-screening will be required.

3) Medical Certificate Required

All passengers using a POC on a Delta flight must possess a written statement or a medical

certificate indicating:

a. A signature by a licensed physician certifying the need for in-flight oxygen.

b. The passenger is able to fly without physical risk to herself/himself or to other

passengers.

c. The amount of oxygen required per hour and the maximum flow rate in liters per

minute required at 8000 ft. altitude.

B) Seating Restrictions

Delta Domestic General Rules Tariff Page 15 of 49

Passengers using POCs on a Delta flight must be seated in a row other than an emergency

exit or bulkhead.

RULE 95: CLAIMS

Overcharges

Effective June 1, 2002, no claims for overcharge shall be valid and DL shall have no liability if

claim is more than one (1) year after the date of issue of the ticket.

RULE 100: TICKETS

A) No person shall be entitled to transportation except upon presentation of a valid ticket. Such

ticket shall entitle the passenger to transportation only between points of origin and destination

and via the routing designated thereon.

B) Flight coupons will be honored only in the order in which they are issued, and only if all unused

flight coupons and passenger coupons are presented together.

C) A ticket which has not been validated, or which has been altered, mutilated or improperly

issued, shall not be valid.

D) Tickets are not transferable, but the carrier is not liable to the owner of a ticket for honoring or

refunding such ticket when presented by another person.

E) Tickets may be purchased on credit, installment, or time payment plans lawfully in effect.

EXCEPTION: Notwithstanding the terms of any agreement or understanding, in the event of a

strike or work stoppage which causes any cancellation or suspension of operations, Delta will

not accept as payment UATP credit cards issued by such struck carrier.

F) The purchaser of a Delta ticket and the passenger intending to use such ticket are responsible

for ensuring that the ticket accurately states the passenger's name. Presentation of a ticket for

transportation on Delta by someone other than the passenger named thereon renders the ticket

void. Such ticket will be subject to confiscation and will be ineligible for any refund.

G) 1) Compliance with Terms and Conditions of Sale

Tickets are valid for travel only when used in accordance with all terms and conditions of

sale. Terms and conditions of sale include but are not limited to:

A) The passenger's itinerary, as stated on the ticket or in the passenger's reservation

record;

B) Any requirement that the passenger stay over a specified date or length of time

(for example, Sat. night or weekend) at the destination specified on the ticket;

C) Any special purpose or status (for example, age in the case of senior citizen or

children's discount, military status in the case of a military fare, official government

business in the case of a government fare, or attendance at a qualified event in the

case of a meeting or convention fare) that entitles the passenger to a special reduced

rate; or

Delta Domestic General Rules Tariff Page 16 of 49

D) Any other requirement associated with the passenger's fare level.

2) Unless a ticket is reissued by Delta or its authorized agent upon payment of applicable

charges, or an authorized representative of Delta waives applicable restrictions in writing, a

ticket is invalid;

A) If used for travel to a destination other than that specified on the ticket.

B) If the passenger fails to comply with applicable stayover requirements.

C) If the passenger does not meet the purpose or status requirement associated with the

fare category on the ticket,

D) If Delta determines that the ticket has been purchased or used in a manner designed to

circumvent applicable fare rules.

3) Delta specifically prohibits the practices commonly known as:

A) Back to Back Ticketing - The issuance, purchase or usage of flight coupons from two or

more tickets issued at round trip fares, or the combination of two or more round trip

fares end to end on the same ticket for the purpose of circumventing minimum stay

requirements.

B) Throwaway Ticketing - The issuance, purchase or usage of round trip fares for one way

travel.

C) Hidden City/Point Beyond Ticketing - The issuance, purchase or usage of a fare from a

point before the passenger's actual origin or to a point beyond the

passenger's actual destination.

4) Where a ticket is invalidated as the result of the passenger's non-compliance with

any term or condition of sale, Delta has the right in its sole discretion to:

A) Cancel any remaining portion of the passenger's itinerary,

B) Confiscate unused flight coupons,

C) Refuse to board the passenger or check the passenger's baggage, or

D) Assess the passenger for the reasonable remaining value of the ticket, which shall be

no less than the difference between the fare actually paid and the lowest fare applicable

to the passenger's actual itinerary.

H) An electronic ticket (E-Ticket/ET) is the record of agreement maintained and processed within

the carrier’s electronic reservation system. A written receipt is provided to the purchaser of the

electronic ticket which contains a reference for retrieving the record within the carrier’s

reservation system and summary of the ticket information.

I) The carrier may mandate the issuance of an electronic ticket (ET) regardless of market, carrier,

form of payment, and customer type (including SkyMiles and participating carrier frequent flyer

members).

Delta Domestic General Rules Tariff Page 17 of 49

J) Delta, or its authorized agent, will assess a USD50.00 nonrefundable service charge when a

passenger voluntarily requests the conversion of an electronic ticket (ET) to paper.

K) In addition to the otherwise applicable fare, for tickets purchased in the United States, Puerto

Rico, and the U.S. Virgin Islands, Delta will collect at the time of ticketing an additional USD

$25.00 for all tickets purchased directly from Delta over the telephone and an additional USD

$35.00 for all tickets purchased directly from Delta at an airport or city ticket office. This

additional charge is not refundable and shall be included in the total fare quoted to the

passenger at the time of ticketing. These additional charges do not apply to tickets purchased

directly from Delta at delta.com.

L) External Reissue Charge

Except as set forth in this rule, Delta will collect a nonrefundable fee of USD $50.00/CAD 52.00

for reissue by Delta of tickets originally issued in the United States or Canada by any ticketing

source other than Delta. This fee applies to all changes to tickets issued at the request of the

passenger. The charge does not apply to same day confirmed transactions, IROP or schedule

change situations, SkyMiles upgrade reissues, tickets reissued on delta.com, or tickets issued

at military or government fares.

RULE 105: TICKET VALIDITY

A) Period of Validity

1) Refundable Fares

Except as provided in paragraph (C) below, a ticket for transportation on Delta is valid for

one year from the date of issuance of the original ticket. However, if the passenger is unable

to use any portion of the ticket during the period of validity due to lack of space, or due to a

flight cancellation, the ticket will remain valid until space can be provided.

2) Non-Refundable Fares

Ticket has no value after one year from date of original issue.

EXCEPTION: Travel on any Delta ticket issued in exchange for a denied boarding

compensation (DBC) voucher must commence by one year from the date of issuance of the

original DBC voucher.

B) Extension of Validity

If the passenger is prevented from using the ticket, or a portion of the ticket, during the period of

validity specified in paragraph a) above or the period of validity applicable to an excursion or

special fare, due to lack of space or flight cancellation, the ticket will remain valid until space can

be provided on a schedule comparable to the schedule that the passenger has requested.

C) Special Fare Provision

When a ticket includes an excursion or special fare having a shorter period of validity than one

year, the shorter period of validity will apply only to the excursion or special fare transportation.

EXCEPTION: When fares are combined to create round/circle/open-jaw trips, the most

restrictive provisions will apply to the entire journey.

RULE 110: ISSUANCE OF TICKET STOCK

Delta Domestic General Rules Tariff Page 18 of 49

A) The carrier will issue to a person a stock of tickets and validating stamp for the purpose of

issuing tickets for transportation, subject to 1) reasonable credit requirements and 2) entering

into a written agreement authorizing the issuance of tickets and providing for accounting,

reservation and ticketing procedures and provisions protecting and the carrier from loss of

misuse of the tickets.

B) The carrier will arrange for the issuance of a ticketing machine to a person for the purpose

issuing tickets for transportation, subject to 1) reasonable credit requirements and 2) entering

into a written agreement authorizing the issuance of tickets and providing for accounting,

reservation and ticketing procedures and provisions protecting and the carrier from loss of

misuse of the tickets. The carrier will make no charge for the ticket machine or related

communication services. The ticketing machine and related communication services will be

provided by an independent company, which is not an agent or servant of the carrier, and at the

person's expense.

NOTE: For the purpose of the above paragraphs, "person" means an individual, firm,

copartnership, corporation, company, association, joint-stock association, or body politic; and

includes any trustee, receiver, assignee, or similar representative thereof.

RULE 115: CONFIRMATION OF RESERVATIONS

A) Validity of Confirmed Reservations

No reservation on Delta is valid until the availability and allocation of the reserved space is

confirmed by Delta or its agent and entered in Delta’s electronic reservations system. Unless an

earlier ticketing deadline is imposed by the applicable fare rule or other agreement between Delta

and the passenger, Delta must receive payment and the reservation must be ticketed at least 30

minutes prior to the scheduled flight departure time. Failure to comply with this ticketing deadline or

an earlier ticketing deadline imposed by the applicable fare rule or other agreement with the

passenger will result in cancellation of the reservation without notice.

B) Earlier Ticketing Required at Some Airports

1) Hartsfield-Jackson International Airport – Atlanta (ATL), Denver International Airport

(DEN), Las Vegas International Airport (LAS), Orlando International Airport (MCO), John F.

Kennedy International Airport (JFK), Los Angeles International Airport (LAX), Philadelphia

International Airport (PHL), Reno/Tahoe International Airport (RNO), San Antonio

International Airport (SAT), and San Juan Luis Munoz International Airport (SJU).

For passengers traveling from Hartsfield-Jackson International Airport – Atlanta (ATL), Denver

International Airport (DEN), Las Vegas International Airport (LAS), Orlando International Airport

(MCO), John F Kennedy International Airport (JFK), Los Angeles International Airport (LAX),

Philadelphia International Airport (PHL), Reno/Tahoe International Airport (RNO), San Antonio

International Airport (SAT), and San Juan Luis Munoz International Airport (SJU) passengers must

purchase their ticket at least 45 minutes prior to the scheduled flight departure time of the flight to

which such reservation applies or the baggage may be refused and the reservation cancelled.

St. Thomas Cyril E. King Airport (STT) and St. Croix Henry E Rohlsen International Airport

(STX).

For passengers traveling from St. Thomas Cyril E. King Airport (STT) and St. Croix Henry E Rohlsen

International Airport (STX), passengers must purchase their tickets at least 60 minutes prior to the

scheduled departure time of the flight to which such reservation applies or the reservation may be

Delta Domestic General Rules Tariff Page 19 of 49

cancelled.

C) Overbooking of Flights

Because passengers with confirmed reservations on a flight sometimes fail to show, Delta reserves

the right to sell more tickets for travel on each flight than there are seats available on the aircraft. In

some cases, this may result in an “oversold flight,” i.e., a flight in which Delta cannot accommodate

one or more passengers with confirmed reservations. In that case, Delta may deny boarding to

passengers with confirmed reservations on the flight. The rights of passengers with confirmed

reservations who are denied boarding due to the oversale of a flight are governed by Rule 245.

D) Missing Reservations

Once a passenger obtains a ticket that reflects confirmed space for a specific flight and date from

Delta or an authorized Delta agent, the reservation is confirmed even if the record is missing from

Delta’s electronic reservations system, unless Delta’s records indicate that the reservation was

cancelled after the ticket was issued.

E) Fictitious Bookings

Multiple bookings of a fictitious nature are prohibited by Delta. In the event Delta determines that an

individual has confirmed such bookings to one or more destination(s) on or about the same date(s),

the carrier reserves the right to cancel all confirmed space associated with the multiple reservations

without notice to the passenger or the person making the booking.

RULE 135: CANCELLATION OF RESERVATIONS

A) Delta Will Cancel reservations of any passenger whenever such action is necessary to comply

with any governmental regulation, or to comply with any governmental request for emergency

transportation in connection with the national defense, or whenever such action is necessary or

advisable by reason of weather or other conditions beyond its control.

B) The Transportation Security Agency’s (TSA) Secure Flight Program requires that Delta collect

the following additional information from passengers when making a reservation to fly within,

into

or out of the United States and reservations for point-to-point international flights operated by

U.S.- based airlines:

1) Full Name (required), as it appears on government-issued I.D. approved for use

when

traveling

2) Date of Birth (required)

3) Gender (required)

4) Redress Number (optional)

Delta may cancel your reservation if the reservation does not include the required Secure Flight

Passenger Data (full name, date of birth and gender) at least 72 hours prior to your scheduled

departure. This cancellation policy applies to all Delta tickets, including tickets for our

codeshare

partners’ flights.

Delta Domestic General Rules Tariff Page 20 of 49

C) Failure To Occupy Space

If the passenger fails to occupy space which has been reserved for him/her on a Delta flight and

Delta fails to receive notice of the cancellation of such reservation prior to the departure of such

flight, or if Delta cancels the reservation of any passenger in accordance with any provision of

this rule, Delta will cancel all reservations held by such passenger on Delta flights for continuing

or return space, provided Delta originally reserved that space.

D) Airport Check-In Time Limits

1) Reservations Subject to Cancellation for Failure to Meet Check-in and Boarding Deadlines

Reservations and seat assignments are subject to cancellation if the passenger is not at the

airport, has not completed the check-in process for his or her flight prior to the applicable

check-in deadlines, and is not at the gate and ready for boarding prior to the applicable boarding

deadlines. The check-in and boarding deadlines in effect on the date of travel will apply. Current

check-in and boarding deadlines are posted at

www.delta.com/traveling_checkin/itineraries_checkin/requirements/index.jsp. It is the

passenger’s responsibility to arrive at the airport with sufficient time to complete all ticketing,

baggage check, and security clearance procedures and to arrive at the gate ready to board by

these deadlines. The deadlines posted on Delta.com refer to the number of minutes prior to the

scheduled departure of the flight on which the reservation was made. Failure to comply with

these deadlines will subject the entire itinerary to cancellation.

2) Check-In Definition

a) Check-In is defined as the use of any automated process such as Virtual Check-in,

Delta.Com, Delta Direct, Kiosks or face-to-face contact with a Delta representative

which changes the passengers reserved seat status from “RS” to “CI or CV” on

departing flight on which the passenger’s reservation was made.

• Reserved Seat (RS) - A reserved seat is an advance seat assignment that can be

made up to 331 days from the scheduled departure date of the confirmed flight.

• Checked-In (CI or CV) - A status indicator in the airline computer system which

denotes the passenger has checked-in for a flight using one of the airlines approved

check-in processes.

When a seat assignment is not available on the passenger’s confirmed flight, they

must present themselves, no earlier than six (6) hours prior to departure, to a Delta

representative for activation on the seat request list.

b) Baggage Check-In

Passengers who intend to check baggage may be subject to additional check-in

requirements. For additional information, refer to Tariff Rule 190.

c) Stand-By Status

Passengers who intend to stand-by for flight must check-in at least 30 minutes prior to

the schedule departure time of the flight. Delta may not be able to accommodate the

passenger’s request for stand-by if this provision is not met. For additional information

on voluntary standby travel, please refer to Tariff Rule 141 - Voluntary Standby Travel.

3) Passenger Responsibility

Passengers must arrive at the airport sufficiently in advance of a flight departure time

(generally, not less than 2 hours) to permit completion of government requirements, security

procedures, and departure processing. Departures will not be delayed for passengers who

are improperly documented, or have not completed all security processing, or have not met

Delta Domestic General Rules Tariff Page 21 of 49

the carrier’s check-in requirements. Delta is not liable to the passenger for loss or expense

due to the passenger’s failure to comply with this provision.

E) Delta is not liable when it cancels the reservation of any passenger in accordance with this rule,

but:

1) If such reservation was canceled pursuant to paragraph A) of this rule, Delta will take such

action as is provided in Rules 35 and 240 (Flight Delays/Cancellations);

2) If such reservation was canceled pursuant to other paragraphs of this rule, Delta will refund

in accordance with Rule 270 (Voluntary Refunds).

RULE 140: WAITLISTS

CANCELLED

RULE 141: VOLUNTARY STANDBY TRAVEL

Voluntary standby travel is prohibited unless allowed by the rules of the fare purchased. When

standby is permitted, the following provisions apply:

A) Coach Voluntary Standby Travel

• Delta reserves the right to discontinue accepting and placing passengers on the airport

standby list based on local and/or system operational requirements.

• Delta reserves the right to limit the number of passengers on the airport standby list or change

the rules of the coach voluntary standby program at any time without notice.

• Eligibility for same day standby is subject to, but not limited to, operational considerations,

selected flights, specified booking classes, credit card form of payment only and the applicable

fare rule governing the passenger’s ticket.

• Voluntary standby travel is subject to, but not limited to, the availability of seats at departure

time and does not imply a guarantee of transportation on the requested flight(s) including the

origin, downline, or connecting flights.

• Delta reserves the right to charge a non-refundable same day standby fee when a passenger

requests to standby for an alternate flight for which the passenger does not hold a confirmed

reservation. The fee, if any, may be assessed based on each flight segment from the

passenger’s origin to destination or next point of stop over. These fees will be charged if the

passenger flies any portion of the flight segment, therefore, passengers that are removed at

intermediate points on through flights and/or voluntarily or involuntarily deplaned at a destination

other than the destination for which the fee was intended (diversion) will not be eligible for a

partial or whole refund. Refer to delta.com for current standby fees.

• Delta is not liable to pay compensation, including but not limited to, denied boarding

compensation and amenities, for a failure to provide transportation and/or accommodate the

customer’s voluntary request for standby travel.

• Voluntary standby travel is limited to passengers with a confirmed reservation on the same day

as reflected on the passenger’s ticket. No changes between origin, destination, or co-terminals.

Delta Domestic General Rules Tariff Page 22 of 49

No changes to routing for fares that are flight specific or require specific routing.

• Passengers may be placed on the airport standby list with a boarding priority of the airlines

choosing.

• Delta may choose to accommodate passengers from the airport standby list in a specified

order including but not limited to: ticket value, frequent flyer status, check-in time.

• Delta reserves the right to limit the number of passengers on the airport standby list, only

accept the passenger’s standby request at an airport location and limit the minimum and

maximum time frames that airport standby listing is allowed.

B) Paid Standby Upgrade Program

Delta may offer, on selected flights, the ability for a passenger to standby for a paid standby

upgrade to a premium class of service. The charge will be assessed per segment from origin to

destination based on fare class and mileage. The following rules will apply to the Paid Standby

Upgrade Program:

• Delta reserves the right to charge a non-refundable fee when a passenger requests to

upgrade to a premium class of service. A fee will be assessed for each segment of travel.

Refer to delta.com for current fees.

• A flight segment is one takeoff and one landing from a passenger's boarding point to the

first deplaning point. Each flight coupon represents a segment of a trip.

• Paid Standby Upgrade Program is limited to passengers with a confirmed coach cabin

reservation on the same flight and date reflected on the passenger’s ticket.

• Only a Delta approved credit card may be used as form of payment for the Paid Standby

Program. The passenger’s credit card will not be charged until the passenger is cleared

from the standby list and given a boarding document for the specified flight. Other types of

payment including but not limited to: cash, vouchers, certificates or promotions are not

permitted.

• The paid standby upgrade program may be offered on select domestic and international

flights as determined by Delta and Delta reserves the right to change the rules of such

program at any time without notice.

• Delta is not liable to pay compensation, including but not limited to, denied boarding

compensation and amenities, for failure to provide an upgrade and/or accommodate the

customer’s voluntary request for a paid standby upgrade.

• The Paid Standby Upgrade Program is subject to, but not limited to, the availability of seats

at departure time and does not imply a guarantee of an upgrade on the requested flight(s)

including the origin, downline, or connecting flights.

• Passengers may be placed on the airport standby list with a boarding priority of the airlines

choosing.

• Delta may choose to accommodate passengers from the airport standby list in a specified

order including but not limited to: ticket value, frequent flyer status, check-in time.

• Paid Standby Upgrade fees are non-refundable. These fees will be charged if the

passenger flies any potion of the flight segment, therefore, passengers that are removed at

intermediate points on through flights and/or voluntarily or involuntarily deplaned at a

destination other than the destination for which the fee was intended (diversion) will not be

eligible for a partial or whole refund. If the passenger cannot be re-accommodated in the

upgraded cabin, they may be seated in the coach cabin for the remainder of the flight

segment.

• Delta reserves the right to not offer and/or discontinue accepting and placing passengers on

the airport standby list based on local and/or system operational requirements.

Delta Domestic General Rules Tariff Page 23 of 49

RULE 150: APPLICATION OF FARES

A) Where a local or joint fare is specifically published via the desired routing from point of origin to

point of destination, such fare is applicable over such route.

B) Unless otherwise provided, flights designated by class(es) of service (for example "First Class,"

"Coach," or by other classes), type of aircraft (jet or propeller) and flight departure or arrival

time, as specified in connection with the application of fares, refer to flights bearing such

designations and schedules, flight departure or arrival times, as set forth in the carrier's Official

General Schedule.

C) Fares and charges apply only to air transportation between the airports and/or heliports through

which the cities named in connection with such fares and charges are served by the carrier or

carriers by whom, or on whose behalf, such fares and charges are published. Ground

transportation other than that specified below will be arranged by the passenger at his/her own

expense.

EXCEPTION: Passengers making connection at LGA/EWR/JFK airports to/from international

flights scheduled to depart no more than 6 hours after the scheduled arrival of the passenger's

flight at LGA/EWR/JFK airports will be provided ground transportation between above

mentioned airports under the following conditions:

1) Such ground transportation will be provided without charge by independent contractors in

the business of providing such ground transportation, upon request of the passenger.

2) Where ticket coupons have been issued to cover the services of such contractors, and

when such services have not been used, the coupons will have no refund value.

3) Such independent contractors are not agents or servants of any carrier, and Delta does not

assume responsibility for the ground transportation of any passenger and/or his/her

baggage between the airports mentioned above.

RULE 160: CURRENCY

Except as otherwise provided, all fares and charges between points in the United States are

stated in dollars and cents of the lawful currency of the United States.

RULE 165: FARE CONSTRUCTION

A) When the fare between any 2 points is not specifically published via the desired routing, such

fare shall be constructed by combining those fares, applicable via the desired routing from the

passenger’s point of origin to point of destination, which produce the lowest fare for the class of

service used; provided, however, that such fare will not exceed the lowest fare determined in

accordance with paragraphs 1), 2), 3), 4) and 5) of this rule. Delta’s telephone reservation sales

representative will offer customers the lowest applicable fare for itineraries between points in the

United States on Delta, Delta Connection, Delta Shuttle and Delta Codeshare flights for the

flights, dates and class of service requested to which our representatives have access. Fares

not accessible via our telephone reservations system may include, but are not limited to,

unpublished fares, consolidator fares, negotiated fares, tour or package fares, and discounts

available only via Internet web sites.

Delta Domestic General Rules Tariff Page 24 of 49

1) Circle-Trip/Round-Trip Maximum

If the fare constructed for such routing exceeds the fare for a circle trip or round trip

constructed from the same point of origin which would include such routing, the circle trip or

round trip fare would apply.

2) Interrupted Travel

If a fare constructed for a trip interrupted by travel other than via the participating carriers

exceeds the applicable through fare for uninterrupted travel via the routing, the applicable

through fare will apply.

3) Maximum Fare- Travel via the same or different classes of service

A combination of fares of the same or different classes of service (see NOTES to paragraph

3 below) may not exceed the lowest of the following fares or combination of fares via the

same carrier(s) between and via the same point:

a) A combination of fares via the class of service used for a portion of the transportation

and fares for a higher class of service for the remainder of the transportation, or

b) A combination of fares via higher classes of service, or

c) A through published fare via a higher class of service;

EXCEPTION: A through published fare via a higher class of service to or from a more

distant point may not be used to construct a fare for an intermediate point(s) if there is a

published fare for the same higher class of service to or from such intermediate point(s).

d) In the event that 2 or more fare types/booking codes are used in an itinerary, the

through fare to be used, if lower than the sum of applicable fares, is the highest fare

type/booking code ranked above.

NOTE: For the purpose of paragraphs a), b) and c), fares are published in the following

descending order of classes of service:

1) First Class - F

2) Business Class – J, C

3) First Class Restricted - A

4) Business Class Restricted – D, I

5) Coach – Y

6) Coach Restricted - B, M, H, Q, K, L, U, T

RULE 170: ROUND-TRIP FARES

When a ticket is purchased before the transportation commences or is reissued pursuant to

Rule 255 (Rerouting), the fare applicable to a round trip between two points over the lines of

one or more carriers shall be:

A) When specifically published via the desired routing, the applicable round-trip fare

specifically published by or on behalf of such carrier(s).

Delta Domestic General Rules Tariff Page 25 of 49

B) When not specifically published via the desired routing, the sum of the one-way fares

applicable to the respective one-way segments or the sum of the round-trip segment fares if

these are published.

RULE 175: CIRCLE-TRIP FARES

A) Except as provided below, when a ticket therefore is purchased before the transportation

commences or is reissued pursuant to Rule 255 (Rerouting), the fare applicable to a circle trip

via participating carriers or partly via participating carriers and partly via other scheduled air

carriers and National Air Taxi Conference members shall be for the portion of carriage via one

or more participating carriers, the sum of 50% of the applicable round-trip fares for the

respective sections, constructed from the point of origin via the route of travel that produces the

lowest fare for the circle trip for class of service used.

B) The provision of this rule will also apply when a portion of a circle trip involves passage other

than by air between any of the following groups of cities:

Miami, FL and Ft. Lauderdale, FL

Baltimore, MD and Washington, DC

Ontario, CA and Los Angeles, CA

EXCEPTION: The provisions of this rule are not applicable when any portion of the circle trips is

flown via charter services or military air services.

RULE 180: STOPOVERS

A) Stopovers will be permitted only upon payment of the combination of applicable fares, or

stopover charges.

B) A stopover, as used herein, will occur when a passenger arrives at an intermediate or junction

transfer point on a flight on any carrier, and fails to depart from such intermediate or junction

transfer point within 4 hours after their arrival at such point.

RULE 185: ROUTINGS

A) Each fare applies only to transportation via the routings specified in connection with such fare.

Any local routing in connection with a fare applicable to transportation over the lines of any one

carrier between any 2 points shall be included in any routing in connection with any published

joint fare which includes transportation over the lines of such carrier between such points,

unless expressly excluded from the joint fare routing or routings.

B) Where more than one local fare applies for the portion of passage via a carrier participating in a

joint fare, the joint fare shall apply only via the routings specified in connection with the lowest

local fare. Delta will provide either written or oral notification to the passenger of any Delta

operated flight booked via Delta’s telephone or Internet reservations systems which possess a

single flight number but which requires an en-route change of aircraft.

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EXCEPTION: The provisions of paragraph B) will not apply to joint fares constructed in

accordance with Rule 165. Travel will be permitted via the routing authorized in connection with

the local fares used in constructing such joint fares.

RULE 190: BAGGAGE

Ticketed passengers may check baggage for carriage in the cargo compartment of the aircraft and/or may

carry baggage on board the aircraft, subject to the provisions of this rule.

A. Free Baggage Allowance

1. Checked Bags and Carry-On Items

Delta will accept a maximum of one carry-on item free of charge. All baggage must meet the size and

weight limits set forth in this rule to qualify. Lower limits may apply on some flights in Delta’s sole discretion.

Delta may accept additional, larger, or heavier items as checked baggage when space is available. Fees

may apply for checked baggage, as set forth in this rule.

2. One Personal Item

In addition to the carry-on item included within the baggage allowance, passengers may carry one personal

item on to the aircraft. This may include:

• A purse

• A briefcase

• A laptop computer

• A camera case

• A diaper bag, or

• An item of a similar or smaller size to those listed above

3. Personal Assistance Devices and Medical Equipment/Supplies

Subject to the availability of space on the aircraft, passengers may also check or carry on personal assistive

devices such as wheelchairs or crutches, provided the passenger is dependent on them, and medical

supplies or equipment, provided the item meets the applicable size and weight restrictions. Such items do

not count towards the free baggage allowance.

4. Additional Items Which Do Not Count Towards Free Baggage Allowance

Subject to the availability of space on the aircraft, the following items may also be carried on board and do

not count towards the baggage allowance:

• Food item for immediate consumption

• One box or bag of duty free items

• Coat or jacket

• Umbrella

• One item of reading material

• For transportation from points in Hawaii, one box or mesh bag of pineapples

5. Children Traveling on Free or Reduced Fare Tickets

Children traveling free of charge receive no free baggage allowance. Children paying 50 percent or more of

the normal adult fare receive the same free baggage allowance as a passenger paying the adult fare.

B. General Rules for Acceptance of Baggage

1. Subject to Inspection

All baggage is subject to inspection. Delta will not transport baggage that the passenger refuses to submit

for inspection.

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2. Suitable for Transport

Delta may refuse to accept for transport as baggage any item that, in Delta’s sole judgment:

• Creates a risk of harm or annoyance to other passengers

• Poses a risk to other baggage or cargo

• Delta is prohibited from carrying by any law, regulation or government directive

• Is in a condition which creates an unreasonable risk of damage to the baggage under normal

handling conditions; or

• Is otherwise unsuitable for transportation

3. Restricted Articles

Delta will not accept as baggage any article which is listed in the DOT hazardous materials regulations (49

CFR 171-177); the International Civil Aviation Organization Technical Instruction for the Safe Transport of

Dangerous Goods by air and/or the IATA Dangerous Goods Regulations. Notwithstanding the foregoing, on

flights other than those operated by Delta Connection carriers, Delta will accept a maximum of 5.5lbs/2.5kg

of dry ice in checked or carry-on baggage. The passenger must declare such dry ice at the initial point of

check-in.

C. Carry-On Baggage

The following additional conditions apply to the acceptance of carry-on baggage.

1. Subject to Space Availability

Acceptance of carry-on baggage is subject to space availability on the aircraft at the time the passenger

boards. If adequate space is not available, Delta may require that the baggage be checked. Delta will gate

check the baggage free of charge assuming the item meets Delta’s general size limit for carry-on baggage

allowance.

2. Stowage During Flight

All carry-on baggage must be retained in the passenger's custody and stored under a seat or in an overhead

compartment approved for the carriage of such baggage.

3. Size Limits for Carry-On Baggage

Carry-on baggage may not exceed a maximum outside linear dimension of 45 inches.

4. Responsibility for Carry-On Baggage

Carry-on baggage which remains in the custody of the passenger is the sole responsibility of the passenger.

Delta will not accept claims for lost, forgotten, or stolen carry-on baggage unless such baggage is tendered

to Delta's in-flight personnel for storage during flight or otherwise delivered into the custody of Delta.

Storage in overhead bins or under a seat shall not be construed as delivery into Delta’s custody.

D. Cabin Seat Baggage

As an alternative to checking baggage, passengers may request that items of baggage which do not qualify

as carry-on luggage be transported as cabin seat baggage, subject to the provisions of this rule.

1. Stowage of Cabin Seat Baggage

Cabin seat baggage must be carried aboard the aircraft by the passenger and properly secured in a seat

available for stowage of cabin seat baggage. On Delta-operated flights, seats available for cabin seat

baggage stowage include any seat within a passenger compartment, provided that a physical bulkhead or

divider is present at the front of the compartment. On flights operated by Delta Connection carriers, cabin

seat baggage may be located only in the first row of seats behind the bulkhead row of seats or in a row

forward of the most forward-seated passenger. Acceptance of cabin seat baggage is subject to space

availability on the aircraft, and is not available on all flights.

Delta Domestic General Rules Tariff Page 28 of 49

2. Fee for Cabin Seat Baggage

The fee for carriage of cabin seat baggage is the full applicable fare for that portion of the trip on which the

extra seat is used. Cabin seat baggage will not be included in determining the free baggage allowance or

excess baggage charges.

3. Restrictions on Acceptance of Cabin Seat Baggage

The following additional restrictions apply:

• Baggage must not exceed 100 lbs./ 45 kg unless otherwise set forth in this rule.

• The passenger and baggage must occupy the same compartment.

• Baggage must not contain dangerous goods.

• Baggage must be packaged or covered in a manner to avoid possible injury to passengers.

• Baggage must be properly secured by a seat belt to eliminate the possibility of shifting during

ground and flight operations.

• The location of the baggage must not restrict access to or the use of any required emergency or

regular exit, or the aisle in the cabin.

• The location of the baggage must not obscure any passenger's view of the seat belt, no smoking or

required exit signs.

E. Checked Baggage

The following additional conditions apply to the acceptance of checked baggage.

1. Proper Identification

Each piece of checked baggage must have a current identification tag or label on the outside containing the

passenger’s name, address and telephone number.

2. Routing of Checked Baggage

Except as otherwise provided in this rule, baggage will be checked only to the passenger’s destination or

next point of stopover. Baggage will be carried in the same aircraft as the passenger unless Delta

determines in its sole discretion that such carriage is impracticable, in which case Delta will carry the

baggage on the next preceding or subsequent flight on which space is available. Baggage may be

reclaimed at an intermediate point only if:

a) Connection Time Exceeding Four Hours

Passengers making connections to the first available Delta flight departing from an intermediate point may

reclaim their baggage at the intermediate point if the connection exceeds four hours.

b) Transfer Between Airports

For passengers connecting to flights scheduled to depart from an airport different from the one at which the

passenger is scheduled to arrive, baggage will be checked to the airport from which the passenger will

transfer to the connecting airport.

3. Delivery of Checked Baggage

At the time of check-in, Delta will issue a baggage check to the passenger identifying each item of baggage

accepted for transport as checked baggage. Delta will deliver checked baggage to the bearer of the

baggage check at the baggage claim area of the airport destination shown in the baggage check. It is the

passenger’s responsibility to claim the checked baggage at the baggage claim area and to present the

baggage check, if requested, when doing so. Delta assumes no obligation to verify the identity of the bearer

at the destination airport.

4. Time Limits for Baggage Check-In

Delta may refuse to accept for checking any baggage that is not tendered to Delta at the airport curbside or

ticket counter acceptance positions by the check-in deadlines specified in Rule 135.

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5. Size and Weight Limits for Checked Baggage

Except as otherwise provided in this rule, checked baggage may not exceed a maximum outside linear

dimension of 62 inches or a maximum weight of 50 lbs. Delta may in its discretion accept larger or heavier

baggage, but may require payment of an excess baggage fee, as set forth below.

6. Excess Baggage Fees

Delta may, in its sole discretion, accept for transport baggage in excess of the maximum number, size

and/or weight allowances described above. Such baggage will be accepted for transportation only upon the

payment of the excess baggage fees specified in this rule. The excess baggage fees set forth below apply

each way, and are cumulative, i.e., a single item of baggage may be subject to additional item, oversize, and

overweight charges if applicable. In addition to these charges, baggage connecting to other airlines may be

subject to the connecting airline's charges for additional, oversize, and/or overweight baggage.

a) Additional Items of Baggage

Each item of checked baggage in excess of the baggage allowance, if accepted, is subject to an excess

baggage piece fee as set forth in the table below. Subject to space availability, Delta may accept up to 10

total checked bags per passenger on flights operated by Delta Air Lines and up to a total of 4 total checked

bags per passenger on flights operated by a Delta Connection carrier.

Domestic Baggage

Fees

1st Bag

USD25/CAD25

2nd Bag

USD35/CAD35

Extra Piece

USD150/CAD150

4-10

USD200/CAD200

Bag Overweight 51-70

lbs

$100

Bag Overweight 71-100

lbs

$175

Bag Oversize 63-80

inches

$200

b) Oversize Baggage

Delta may accept baggage with a maximum outside linear dimensions exceeding 62 inches, but not

exceeding 80 inches, as oversize baggage. Except as otherwise set forth in this rule, each item of such

baggage, if accepted, is subject to the following oversize baggage fees:

1) for items exceeding 62 inches, but not exceeding 80 inches – USD200

c) Overweight Baggage

Delta may accept baggage weighing more than 50 lbs. but not exceeding 100 lbs., as overweight baggage.

Each item of such baggage, if accepted, is subject to an overweight baggage fee as set forth in the following

Delta Domestic General Rules Tariff Page 30 of 49

table:

Domestic Baggage Fees

Bag Overweight 51-70 lbs

$100

Bag Overweight 71-100 lbs

$175

Except as otherwise set forth in this rule, baggage weighing more than 100 lbs. will not be accepted as

checked baggage.

d) Exception for Active Duty Military Personnel

Active duty U.S. military personnel traveling on orders to or from duty stations and active U.S. military

dependents traveling on relocation orders are allowed up to four checked bags in Delta’s Economy Class

and Delta Connection ® carriers (regardless of cabin), and up to five checked bags in First and Business

Class on Delta aircraft only, at no charge. Each bag may weigh up to 70 lbs. (32 kg) and measure up to 80

linear inches (203 cm).

Additionally, military personnel traveling on personal business will be allowed two checked bags up to 50 lbs

(23 kg) and 62 linear inches (158 cm) at no charge.

e) Exception for Media

Camera, film, video tape, lighting, and sound equipment will be accepted when tendered by

representatives of network or local television broadcasting companies or commercial film-making

companies, upon payment of $50 per article with the maximum weight allowed of 100 lbs and size of up

to 115 total linear inches.

F. Acceptance of Fragile, Perishable, or Precious Items

1. Items Deemed to Be Fragile, Perishable, or Precious

The classes of items listed below are deemed to be fragile, perishable, precious, or otherwise unsuitable as

checked baggage and will not be accepted as baggage, except as set forth in this subsection.

a) Artistic Items

Vases, figurines, ceramic articles, trophies, paintings, sculpture, antique furniture, and similar objects of art.

b) Electronic and Mechanical Items

Television sets, radios, amplifiers, speakers, tape recorders, video recorders, DVD players, digital music or

video devices, electronic communications devices, calculators, computers, typewriters, dictation equipment,

and similar electronic or mechanical items.

c) Glass

Terrariums, mirrors, crystal, china and glass containers for liquors, wines, beer, liqueurs, and perfumes, and

similar items fabricated from glass or similar materials.

d) Infant Items

Fragile items for infant care, including without limitation strollers and car seats.

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e) Jewelry or Precious Metals

Jewelry, silverware, precious metals, and similar highly valuable items.

f) Musical Instruments And Equipment

Guitars, violins, trombones, drums, and other musical instruments or equipment.

g) Perishable Items

Fresh or frozen foodstuffs such as fruits, vegetables, meats, fish, poultry, and bakery products; floral and

nursery stock such as flower, fruit, and vegetable plants; cut flowers and foliage such as floral displays; and

similar items of a perishable nature.

h) Photographic/Cinematographic Equipment

Cameras, lenses, flash bulbs, projectors, video cameras, and other photographic or cinematographic

equipment

i) Precision Items

Microscopes, oscilloscopes, meters, counters, polygraphs, scales, and similar precision equipment.

j) Recreational And Sporting Goods

Fragile recreational or sporting goods of any kind, including without limitation archery equipment, golf clubs,

tennis rackets, skis, fishing rods, sculls, surfboards, scuba diving masks and pressure gauges, scopes,

sporting trophies such as animal horns and antlers, skin diving gear, model airplanes, bicycles, backpacks,

knapsacks, sleeping bags, and tents made of plastic, vinyl, or other easily tearable material with aluminum

frames, outside pockets, or protruding straps and buckles.

k) Toys

Dolls, dollhouses, model trains and airplanes, and similar toys of a fragile nature.

l) Valuable or Fragile Papers

Cash, cash equivalents, securities, negotiable instruments, irreplaceable documents, advertising displays,

models, sketches, blueprints, maps, and other valuable or fragile paper materials.

m) Other Fragile or Perishable Items

Any item not otherwise listed above which, by its nature or packaging, is subject to damage or spoilage

during its carriage as checked baggage, despite exercise by the carrier of ordinary care in its handling.

2. Acceptance of Fragile, Perishable or Precious Items

a) Duty to Identify Fragile, Perishable, or Precious Items

The passenger must identify all fragile, perishable, or precious items contained in any baggage tendered to

Delta for carriage at the time of check-in.

b) Precious or Highly Valuable Items

Precious or other highly valuable items, including without limitation cash, cash equivalents, securities,

negotiable instruments, irreplaceable documents, jewelry, silverware, precious metals, works of art,

computers, electronic equipment, photographic equipment, and any other items that cannot be easily

replaced if lost or damaged may not be transported in checked baggage.

c) Acceptance of Properly Packaged Fragile Items

Except as provided below, fragile items will be accepted as checked baggage only if, in Delta’s sole

determination, the items are appropriately packaged in an original factory-sealed carton, cardboard mailing

Delta Domestic General Rules Tariff Page 32 of 49

tube, a container or case designed for shipping such items, or packed with protective internal material

sufficient to protect the items from damage during ordinary handling, and are otherwise suitable for transport

under these rules.

d) Acceptance of Other Fragile or Perishable Items

Perishable items and fragile items not accepted by Delta pursuant to the preceding section may be accepted

upon the condition that the passenger agree in advance and in writing to release the carrier of liability for

loss or damage resulting from the unsuitability of such items as checked baggage and/or the inadequacy of

their packaging, in a Limited Liability Release form to be provided by Delta.

G. Acceptance of Animals

1. Acceptance of Pets as Checked or Cabin Baggage

On most flights, Delta will accept for transportation as baggage, cats, dogs, household birds, guinea pigs,

rabbits, and hamsters which are kept as personal pets or as show or exhibition animals, subject to the

provisions of this rule. Delta does not accept snub-nosed or pug-nosed pets as checked baggage. Carriage

of any other pets as baggage will be determined on a case by case basis at Delta’s sole discretion. Animals

that Delta will not accept as baggage may, under certain circumstances, be shipped as air cargo. Please

contact Delta or visit delta.com for rules applicable to cargo shipments. This rule does not apply to the

transportation of service animals pursuant to Rule 55.

a) Advance Arrangements Required

Advance arrangements must be made with Delta to transport pets as checked or carry-on baggage.

Animals are accepted on a first-come, first-serve basis.

b) Compliance with Applicable Laws and Regulations

The passenger is solely responsible for compliance with any applicable laws, customs, and/or other

governmental regulations, requirements, or restrictions of the country, state, or territory to which the animal

is being transported.

c) Financial Responsibility

The passenger is responsible for all financial obligations involved in transporting the animal, including but

not limited to the cost of obtaining vaccinations, health certificates, and quarantine charges.

2. Special Conditions for Acceptance of Animals As Checked Baggage

The following additional conditions apply to acceptance of animals as checked baggage.

a) Environmental Conditions

Delta will not accept animals as checked baggage when, in Delta’s sole discretion, environmental conditions

may pose a hazard to the safety or comfort of the animal. In particular, and without limitation of the

foregoing, animals will not be accepted during the following periods or on the following flights:

(1) Summer Embargo

Animals will not be accepted as checked baggage from May 15 to September 15, unless the passenger is

military or government personnel with return orders and/or traveling with pets from Hawaii for duty.

(2) Maximum temperature

Warm-blooded live animals will not be accepted as checked baggage if the temperature is expected to be

above 85F / 29C at any point during the animal’s journey.

(3) Minimum temperature

Delta will not accept warm blooded live animals as checked baggage when the temperature is expected to

Delta Domestic General Rules Tariff Page 33 of 49

be below 10F / -12C. The minimum temperature does not apply to sled dogs or other animals that normally

live outdoors and are naturally acclimated to cold temperatures.

(4) Winter Embargo

Animals will not be accepted as checked baggage on flights operated between Salt Lake City (SLC) and

Sun Valley, ID (SUN), Twin Falls, ID (TWF), or Jackson Hole, WY (JAC) from November 1 through March

31.

b) Transfer to Another Carrier

Animals will not be checked beyond a point of transfer to another carrier.

c) Approved Container Required

(1) Compliance with USDA Requirements

Animals accepted as checked baggage must be confined in a shipping kennel approved by the U.S.

Department of Agriculture (USDA). The passenger is responsible for insuring that the container meets all

governmental requirements for the safe and humane transportation of the animal being transported.

Without limitation of the foregoing, containers must be large enough to allow the animal to stand upright and

turn around and must be leak proof. Delta may refuse to accept any animal as checked baggage if, in its

sole discretion, the animal is not properly confined in an approved container.

(2) Size and Weight Limitations

Size and weight limitations for containers that will be accepted as checked baggage also apply, and vary

depending upon the aircraft and operating carrier. For current information on the size and weight limitations

that apply to specific flights, contact Delta or visit delta.com.

(3) Number of Animals Per Container

No more than one adult dog or cat may occupy a single container. Two puppies or kittens may occupy a

single container provided they are less than 6 months of age and weigh less than 20 lbs. each. Two

household birds will be permitted in the same container.

(4) Number of Containers Per Passenger

Delta will accept no more than two containers per passenger as checked baggage on most flights. For

flights operated by some Delta Connection carriers, only one container per passenger will be accepted.

3. Special Conditions for Acceptance of Animals As Baggage In The Passenger

Compartment

In addition to the general baggage rules set forth above, the following special conditions apply to

acceptance of personal pets as carry-on baggage in the passenger compartment.

a) Animals Accepted as Baggage in the Passenger Compartment

Personal pets that may be accepted as baggage in the passenger compartment include dogs, cats, and

household birds. Other pets or animals are not accepted. The pet must be small enough to fit comfortably in

a kennel under the seat directly in front of the passenger, and must be at least eight weeks old. Pets will not

be accepted as carry-on baggage on flights to/from Hawaii.

b) Size and Weight Limitations

Maximum carry-on kennel dimensions apply and vary depending upon the aircraft and operating carrier. For

current information on the size limitations that apply to specific flights, contact Delta or visit delta.com.

c) Container and Animal Storage

The container must be stored under the seat directly in front of the passenger. The animal will not be

Delta Domestic General Rules Tariff Page 34 of 49

carried in the first (bulkhead) row or adjacent to an emergency exit. The animal must remain in the

container while in the boarding area or Delta airport lounge, during boarding or deplaning, and at all times

while on board the aircraft.

d) Removal of Offensive or Disruptive Animals

In the event the animal becomes offensive or causes a disturbance during transit, the animal may be

removed, at the captain's discretion, at the first en route stop and placed in the cargo compartment for

continuing transportation.

e) Maximum Number of Animals Accepted Per Passenger

A passenger may not carry on more than one pet.

f) Maximum Number of Animals Accepted Per Flight

Delta limits the number of pets that will be accepted for carriage in the passenger compartment on each

flight as follows:

• two pets in the First Class cabin, if applicable

• two pets in the BusinessElite cabin, if applicable

• four pets in the main (Coach) cabin on Delta-operated flights

• two pets in the main (Coach) cabin on flights operated by Delta Connection carriers

Note: For aircraft with only one cabin the total allotment is four pets on flights operated by either

Delta or the Delta Connection Carriers.

g) Unaccompanied Minors

Animals may travel with unaccompanied minors. Pet in Cabin fees apply in addition to the UMNR service

charge.

4. Charges for Animals Accepted as Baggage

a) Animals Accepted As Checked Baggage

The fee for carriage of animals accepted as checked baggage is USD $200 one way. The animal and its

container will not be included in determining the free baggage allowance.

b) Animals Accepted as Carry-On Baggage

The fee for carriage of animals accepted in the passenger cabin is USD $125 one way. Acceptance of the

animal for carriage in the passenger compartment will be in lieu of one piece of carry-on baggage.

H. Acceptance of Other Special Items

Special baggage rules apply to certain categories of items, as set forth below. Except as stated below, the

general baggage rules, including fees for excess, overweight, and oversize baggage, and the restrictions on

acceptance of fragile or perishable items, apply to the carriage of these special items.

1. Antlers and Game Meat

a) Antlers

Antlers may be accepted as checked baggage. These items will be subject to a charge of USD150 each

way. Antlers must be as free of residue as possible. The skull must be wrapped and tips protected. Linear

dimensions must not exceed 115 inches; no oversized fees apply. Applicable overweight fee applies for

antlers weighing more than 70 lbs; antlers weighing over 100 lbs will not be accepted. Antlers that do not

arrive with the passenger will be held at the local baggage service office for pick up or will be delivered at

the passenger’s expense.

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b) Game Meat

On most flights, Delta will accept game meat for transportation subject to the rules for carriage of perishable

items. Game meat is not permitted in checked baggage on flights from Jackson Hole, Wyoming (JAC).

2. Bicycles

Bicycles will be accepted as checked baggage. These items will be subject to a charge of USD150/CAD150

each way. Linear dimensions must not exceed 115 inches. Bikes with linear dimensions exceeding 115

inches will not be accepted . Applicable overweight fee applies for bicycles weighing more than 70 lbs;

bicycles weighing over 100 lbs will not be accepted. Non-motorized touring or racing bicycles with single

seats may be accepted as checked baggage on most flights: Bicycles must be packaged in a cardboard or

canvas container with handlebars fixed sideways and pedals removed, or with handlebars and pedals

encased in plastic, Styrofoam, or other similar material. Limits on the total number of bicycles that may be

accepted apply for some Delta Connection flights. For those flights, advance reservations are required.

3. Child restraint seat

A DOT-approved child restraint seat will be accepted for transportation in the passenger compartment when

an additional seat is reserved, a ticket is purchased, and the restraint seat can be properly secured by the

seat belt. If no ticket for the infant is purchased, Delta may, at its discretion, accept the seat for

transportation in the passenger compartment if space is available. If no space is available, the child seat

restraint must be checked as baggage at the gate, and will not count against the passenger’s checked

baggage allowance. Child carrier devices without DOT approval labels may not be used to secure the child

when the seat belt sign is illuminated.

4. Fishing Equipment

Fishing poles (if properly encased) may be accepted if the maximum outside linear dimensions exceed 62

inches, but do not exceed 115 inches; standard excess size charges apply for items over 80 inches and all

other standard baggage charges apply.

5. Golfing Equipment

One piece of golf equipment may be accepted as checked baggage. Standard checked baggage fees

apply. Overweight baggage fees will apply to bags that exceed 50 lbs. Oversized baggage fees will be

waived for golf bags that exceed 62 linear inches and are less than or equal to 115 linear inches. Bags

exceeding 115 linear inches will not be accepted.

One item of golfing equipment is defined as:

1. one golf bag containing one set of golf clubs

2. golf balls and tees; and

3. 1 pair of golf shoes

Golf clubs will be accepted as checked baggage under the following conditions:

Golf bag is packaged within a hard-shell case

Golf bag is packaged within a soft-sided golf club travel bag after a limited release has been signed

Delta is not responsible for damage noted at the time of check-in or damage due to over-packing

the

bag.

6. Hockey/Lacrosse Equipment

Items of hockey/lacrosse equipment may be accepted as checked baggage. One item of hockey/lacrosse

equipment is defined as one equipment bag plus two hockey or lacrosse sticks (taped together). The

maximum outside linear dimensions may exceed 62 inches and no excess size charges apply. All other

standard baggage charges apply.

Delta Domestic General Rules Tariff Page 36 of 49

7. Musical Instruments

Subject to the rules for carriage of fragile items and the other rules set forth above, Delta may accept

musical instruments or equipment whose outside linear dimensions do not exceed 150 inches provided the

weight, including case, does not exceed 165 lbs. Standard overweight, oversize and piece baggage charges

or cabin seat luggage charges apply. Musical instruments exceeding 100lbs will be subject to the

overweight fee applied to baggage weighing between 70 and 100lbs.

8. Scuba-Diving Equipment

One dive bag containing scuba equipment other than an empty dive tank may be accepted as checked

baggage. An empty dive tank will be accepted as checked baggage and will be subject to a USD150 fee

each way. The outside linear dimensions may be between 62 and 115 inches, but standard excess size

charges apply. Tanks with linear dimensions exceeding 115 inches will not be accepted. Tanks weighing

over 70 lbs will be subject to excess weight charges.

9. Shooting Equipment (Sporting Firearms)

Items of shooting equipment will be accepted as checked baggage only subject to the conditions and

charges specified below.

a) Shooting Equipment Defined

One item of shooting equipment is defined as:

• one bow and quiver of arrows and maintenance kit enclosed in a case or container of sufficient

strength to protect the bow and quiver from accidental damage

• one gun case containing up to four rifles/shotguns/shooting material/tools

• one gun case containing up to five handguns/one scope/tools

b) Conditions Of Acceptance

Firearms must be unloaded and packed in a locked, hard side case with a key or combination in possession

of the passenger only. Small arms ammunition must be packed in the manufacturer's original package or

securely packed in fiber, wood or metal boxes, or other packaging specifically designed to carry small

amounts of ammunition. Ammunition with explosive or incendiary projectiles, gun powder, propellant

charges for muzzle loading firearms such as Pyrodex, and black powder will not be accepted. Ammunition

exceeding 5 kg. (11 lb.) gross weight per passenger will not be accepted and may not be combined into one

or more packages. For transportation via Delta flights operated by SkyWest, the maximum amount of

ammunition accepted is 10 lbs. Ammunition and gun powder will not be accepted as carry-on baggage.

c) Compliance with Applicable Law

It is the passenger’s sole responsibility to comply with government laws, regulations or restrictions dealing

with the possession or prohibition of firearms or other dangerous items. Disclosure of checking a firearm or

prohibited item must be made at the first point of contact with a Delta Representative and prior to the

security check point.

d) Charges

All standard baggage charges apply.

10. Ski/Snowboard Equipment

Items of skiing/snowboard equipment may be accepted as checked baggage. One item of skiing equipment

is defined as one pair of skis/ski poles or one snowboard, and one boot bag. The combined weight of the

ski/snowboard bag and the boot bag may not exceed 50lb or excess weight charges will apply. The

maximum outside linear dimensions may exceed 62 inches, and no excess size charges apply. All standard

Delta Domestic General Rules Tariff Page 37 of 49

baggage charges apply. Equipment exceeding 115 linear inches will not be accepted.

11. Surfboards

Surfboards must be checked in a case designed to protect them. If not presented in an appropriate

protective case, the item will be accepted only if the passenger executes a Limited Liability Release for

fragile items as set forth above. All surfing equipment will be charged per container at a rate of USD150

each way up to 70lbs. Surfboards are limited to two (2) boards per container. Surfboards over 70lbs will be

charged the applicable excess weight charge in addition to the flat rate fee. The maximum outside linear

dimensions may not exceed 115 inches. Surfboards are not accepted on flights operated by ExpressJet.

Boogie boards not exceeding 43in/107cm will be accepted as part of the free bag allowance.

12. Windsurfing Equipment

Windsurfing equipment consisting of up to two (2) windsurfing boards with a wooden boom, and one mast

and sail contained in one bag will be accepted on most Delta-operated flights, subject to the rules governing

acceptance of fragile items set forth above. This equipment will be subject to a charge of USD150 each way

up to 70lbs allowed at this rate. Windsurfing equipment is per container, additional containers will be

charged per container the excess bag rate. Windsurf equipment over 70lbs will be charged the applicable

excess weight charge in addition to the flat rate fee. Windsurf equipment over 115 inches will not be

accepted. Windsurfing equipment will not be accepted for transportation on MD-80 aircraft or on aircraft

operated by Delta Connection carriers.

13. Pole Vault/Javelin Equipment

Delta will accept Pole Vault/Javelin Equipment as checked baggage provided it does not exceed 80” in

length. If the item exceeds 80” in length or the allotted weight limit then excess baggage fees apply. All

standard baggage charges apply.

I. Baggage Liability

1. General Limitation of Liability For Loss of, Damage to, or Delay in Delivery of

Baggage

Delta’s liability for the loss of, damage to, or delay in the delivery of a fare-paying passenger's personal

property delivered into Delta’s custody, including checked baggage and carry-on baggage tendered to

Delta's in-flight personnel for storage during flight or otherwise delivered into the custody of Delta, shall be

limited to proven damage or loss. Actual value for reimbursement of lost or damaged property shall be

determined by the documented original purchase price less any applicable depreciation for prior usage.

Under no circumstances shall the liability for loss of, damage to, or delay in the delivery of baggage exceed

$3,400 per fare-paying passenger unless the passenger elects to declare a higher value in advance and pay

for excess valuation as provided below. These limitations shall also apply to baggage or personal property

accepted by Delta for temporary storage at a city or airport ticket office or elsewhere before or after the

passenger's trip.

2. Option to Declare A Higher Value

At the time baggage is checked, the passenger may declare a value in excess of the maximum liability limit

set forth above, subject to payment of the additional fees set forth below. If a higher value is declared and

the applicable excess valuation fee is paid, Delta's liability shall not exceed such higher declared value.

Declared value for personal property, including baggage, shall not exceed $5,000.00. When a passenger

holds connecting space from Delta to another carrier and declares excess valuation, baggage will be

checked to the final Delta destination only.

Total Amount Of Declared Value

Excess Valuation Fee

$3400.01 to 4000.00

$40

$4000.01 to 5000.00

$50

Delta Domestic General Rules Tariff Page 38 of 49

3. Damage From Protruding Parts

Delta shall not be liable for loss or damage to articles due to protruding parts, including but not limited to

feet, wheels, pull straps and pull handles.

4. No Waiver

Failure by Delta to enforce the maximum limitations of liability at $3,400 shall not be construed as a waiver

of the right to limit liability at some higher amount.

5. Special Items

a) Wheelchairs and Personal Assistive Devices

The maximum liability limitations set forth above shall not apply to claims for the loss of, damage to, or delay

in the delivery of wheelchairs or other assistive devices. Delta will accept these items as checked baggage

regardless of packaging, but will not be responsible for repair or replacement of such items due to damage

existing at the time of acceptance. Any such damage will be noted by Delta on a release form at the time of

acceptance.

b) No Liability for Loss or Damage to Fragile, Perishable, or Precious Items Not

Identified to Delta at the Time of Check-In

Delta shall not be liable for any loss or damage to precious items, nor for deterioration or spoilage resulting

from delay in delivery of any perishable items, nor for damage to, or damage caused by, fragile articles that

are unsuitably packed, if such items are included in the passenger's checked baggage without Delta’s

knowledge. It is the responsibility of the passenger to identify such items to Delta at the time of check-in. .

c) Fragile or Perishable Items Accepted Pursuant to Limited Liability Release

Delta will not be liable for loss of, damage to, or delay in the delivery of a passenger's baggage or other

property accepted by Delta pursuant to the execution of a Limited Liability Release form executed by the

passenger for the purpose of inducing Delta to carry the item, except as expressly provided by the terms

and conditions of the Limited Liability Release form executed by the passenger.

6. Loss Due To Government or Airport Action

Delta is not liable for loss, damage, or delay of a passenger’s checked baggage, carry-on baggage,

wheelchair or assistive device, or any personal item that may result from a security search of such items

conducted by an agent of any local, state, or federal agency in charge of airport security screening, or from

confiscation by an agent of any local, state, or federal agency.

7. Time Limitations for Baggage Claims

No action shall be maintained for any loss of, or damage to, or any delay in the delivery of baggage arising

out of or in connection with transportation of, or failure to transport any passenger or baggage unless notice

of a claim is presented to an office of Delta within 24 hours after the alleged occurrence of the events giving

rise to the claim, and unless the action is commenced within one year after such alleged occurrence. Any

notification received within 24 hours which informs the carrier of the nature of the claim is sufficient to meet

the requirements for timely notice. Delta reserves the right to deny any claim not presented within 24 hours

of the alleged occurrence. Written notification of loss must be received by Delta's system baggage within 21

days after the alleged occurrence. Delta reserves the right to deny any claim in the event of failure to give

such notice within 21 days.

8. Carriage By Multiple Carriers

When the transportation is over the lines of Delta and one or more carriers with a limitation of liability

exceeding $3,400 for each fare-paying passenger and responsibility for loss, damage, or delay in delivery of

baggage cannot be determined, the liability limit of $3,400 for each fare-paying passenger will be applied to

all carriers. Whenever responsibility for loss, damage, or delay in delivery of baggage cannot be determined

Delta Domestic General Rules Tariff Page 39 of 49

and when transportation is via Delta and one or more carriers which exclude certain items in checked

baggage from their liability, Delta will not be liable for the excluded items.

J. Governing Rules for Domestic Codeshare Flights

When the passenger’s travel involves domestic flights operated by a Delta domestic codeshare partner

other than a Delta Connection carrier, the baggage rules of the marketing carrier on the first segment of a

round trip, or the marketing carrier on the first segment of each one way trip will govern for the purposes of

determining baggage acceptance policies and applicable baggage fees. Notwithstanding the foregoing, the

baggage liability provisions set forth above shall govern the liability of Delta and/or any Delta Connection

carrier with respect to any transportation subject to this contract of carriage.

RULE 240: FLIGHT DELAYS/CANCELLATIONS

A. Flight Schedules are Not Guaranteed

Delta will exercise reasonable efforts to carry passengers and their baggage according to

Delta’s published schedules and the schedule reflected on the passenger’s ticket, but

published schedules, flight times, aircraft type, seat assignments, and similar details

reflected in the ticket or Delta’s published schedules are not guaranteed and form no part of

this contract. Delta may substitute alternate carriers or aircraft, delay or cancel flights,

change seat assignments, and alter or omit stopping places shown on the ticket at any time.

Schedules are subject to change without notice. Except as stated in this rule, Delta will

have no liability for making connections, failing to operate any flight according to schedule,

changing the schedule for any flight, changing seat assignments or aircraft types, or revising

the routings by which Delta carries the passenger from the ticketed origin to destination.

B. Delta’s Liability in the Event of Schedule Changes, Delays and Flight Cancellations

In the event of flight cancellation, diversion, delays of greater than 90 minutes, or delays that

will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the

remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the

original form of payment in accordance with Rule 260 of these conditions of carriage. If the

passenger does not request a refund and cancellation of the ticket, Delta will transport the

passenger to the destination on Delta’s next flight on which seats are available in the class

of service originally purchased. At Delta’s sole discretion and if acceptable to the passenger,

Delta may arrange for the passenger to travel on another carrier or via ground

transportation. If acceptable to the passenger, Delta will provide transportation in a lower

class of service, in which case the passenger may be entitled to a partial refund. If space on

the next available flight is available only in a higher class of service than purchased, Delta

will transport the passenger on the flight, although Delta reserves the right to upgrade other

passengers on the flight according to its upgrade priority policy to make space in the class

service originally purchased.

C. Delta’s Liability For Additional Amenities in the Event of Schedule Changes, Delays

and Flight Cancellations

Except as provided above, Delta shall have no liability if the flight cancellation, diversion or

delay was due to force majeure. As used in this rule, “force majeure” means actual,

threatened or reported:

(1) Weather conditions or acts of God

(2) Riots, civil unrest, embargoes, war, hostilities, or unsettled international conditions

(3) Strikes, work stoppages, slowdowns, lockout, or any other labor-related dispute

Delta Domestic General Rules Tariff Page 40 of 49

(4) Government regulation, demand, directive or requirement

(5) Shortages of labor, fuel, or facilities

(6) Any other condition beyond Delta’s control or any fact not reasonably foreseen by Delta

However, when for reasons other than force majeure, a passenger’s travel is interrupted for

greater than 4 hours after the scheduled departure time as a result of flight cancellation or

delay on the date of travel Delta will provide the passenger with the following additional

amenities during the delay:

(a) Hotels

If overnight accommodations are available at Delta contracted facilities, Delta will provide

the passenger with a voucher for one night‘s lodging when the delay is during the period of

10:00 pm to 6:00 am. Delta will provide free public ground transportation to the hotel if the

hotel does not offer such service. If accommodations are not available, Delta will provide the

passenger with a voucher that may be applied to future travel on Delta equal in value to the

contracted hotel rate, up to $100 USD.

(b) Ground Transportation

In lieu of lodging or other amenities, if a passenger’s flight is diverted to an alternative

airport, Delta will furnish ground transportation to the destination airport if the destination on

the ticket and the diverted airport destination are within the following city groups:

San Francisco, CA (SFO)/ Oakland, CA (OAK)/ San Jose, CA (SJC)

Los Angeles, CA (LAX)/ Long Beach, CA (LGB)/ Ontario, CA (ONT)/ Santa Ana, CA (SNA)

Denver, CO (DEN)/ Colorado Springs (COS)

O’Hare – Chicago, IL (ORD)/ Midway – Chicago, IL (MDW)

Dallas-Ft. Worth, TX (DFW)/ Dallas, TX Love Field (DAL)

Bush Intercontinental – Houston, TX (IAH)/ Hobby – Houston, TX (HOU)

Fort Lauderdale, FL (FLL)/ Miami, FL (MIA)/ West Palm Beach, FL (PBI)

Baltimore, MD (BWI)/ National – Washington, DC (DCA)/ Dulles – Washington, DC (IAD)

Newark, NJ (EWR)/ LaGuardia – New York, NY (LGA)/ John F. Kennedy – New York, NY

(JFK)

Orlando, FL (MCO)/ Tampa, FL (TPA)/ Daytona Beach, FL (DAB)/ Melbourne, FL (MLB)

Delta will provide such additional amenities as are necessary to maintain the safety and/or

welfare of customers with special needs such as unaccompanied children and customers

with disabilities. Such amenities will be furnished consistent with special needs and/or

circumstances.

D. Extended Tarmac Delays – Codeshare Services

In the event of extended tarmac delays on flights operated by a Delta codeshare partner,

the contingency plan for lengthy tarmac delays of the operating carrier will apply.

RULE 245: DENIED BOARDING COMPENSATION

A) Overbooking of Flights

Because passengers with confirmed reservations on a flight sometimes fail to show, Delta

reserves the right to sell more tickets for travel on each flight than there are seats available on

the aircraft. In some cases, this may result in a flight in which Delta cannot accommodate one or

Delta Domestic General Rules Tariff Page 41 of 49

more passengers with confirmed reservations (an “oversold flight”). Delta may deny boarding to

passengers with confirmed reservations on an oversold flight as set forth in this rule. The rights

of passengers who are denied boarding shall be governed by this rule.

B) Request For Volunteers

Before denying boarding to any passenger holding a confirmed reservation on an oversold

flight, Delta will ask other passengers on the flight to voluntarily give up their seat in exchange

for compensation in an amount and form to be determined by Delta in its sole discretion. If a

sufficient number of volunteers agree to give up their seats in response to Delta’s offer, then no

passenger with a confirmed reservation will be involuntarily denied boarding due to the oversale

of the flight. If there are more volunteers than required, selection of the volunteer(s) to receive

compensation shall be subject to Delta’s sole discretion.

C) Involuntary Denied Boarding

If an insufficient number of passengers volunteer to give up their seats in response to Delta’s

offer, Delta may involuntarily deny boarding to one or more passengers on the oversold flight

according to the following boarding priority rules:

1) Passengers Holding Tickets for Travel in Premium Cabin and SkyMiles members

identified with a Diamond Medallion (“DM”), Platinum Medallion (“PM”), or Gold

Medallion (“GM”) elite-status designation

Passengers holding tickets for confirmed space in the First or Business class cabin and

SkyMiles members identified with a DM, PM, or GM elite-status designation will be

accommodated before other passengers holding tickets and/or boarding passes for

confirmed space in the coach cabin.

2) Passengers With Boarding Passes

Subject to the terms set forth in Rule 245(c )(1) and (4), passengers holding boarding

passes who check in and present themselves at the departure gate in compliance with

Rule 135(c) will be accommodated before passengers traveling in the same cabin who

have not been issued boarding passes or who fail to comply with applicable check-in

requirements. Subject to the availability of seats on the aircraft, boarding passes may

be obtained by passengers who hold tickets for confirmed reserved space in the

following manner:

a) for passengers traveling on electronic tickets, through the Online Check-in feature

on Delta.com within 24 hours of scheduled departure

b) for passengers traveling on electronic tickets, through a Delta airport kiosk within

four hours of scheduled departure

c) from a Delta airport ticket counter and/or the check-in desk located in the departure

area.

3) Passengers Without Boarding Passes

Passengers, who are not governed by Rule 245(c)(1) or (4), with confirmed reservations

who have not been issued a boarding pass and present themselves at the departure

gate in compliance with rule 135(c) will be accommodated according to the following

priority rules:

a) Passengers who have been rebooked to the present flight as a result of an irregular

operation (e.g., delay, cancellation) of a previously booked flight.

Delta Domestic General Rules Tariff Page 42 of 49

b) SkyMiles members identified with a Silver Medallion (“FO”) elite-status designation.

c) Passengers with a SkyTeam Elite or Elite Plus status.

d) Passengers without any elite-status designation.

Within each of the foregoing groups, passengers are prioritized first by class of service

and then by time of check-in.

4) Special Needs Passengers

Because of the special needs of passengers with disabilities, unaccompanied children,

and aged or infirm passengers, and active members of the U.S. Armed Forces on travel

orders, Delta reserves the right to accommodate such passengers without regard to the

boarding priorities established by this provision.

D) Transportation For Passengers Denied Boarding

Delta will provide transportation to passengers who volunteer to relinquish their seats or who

are denied boarding involuntarily due to the oversale of a flight as follows:

1) Next Available Flight

Delta will transport the passenger on its next flight on which space is available to the

passenger’s next stopover, or if none, to the passenger’s destination, at no additional cost

to the passenger.

2) Transportation on Other Airlines

At Delta’s sole discretion, Delta may instead arrange for transportation on any other carrier

or combination of carriers to the passenger’s next stopover, or if none, to the passenger’s

destination, at no additional cost to the passenger.

3) Overnight Stay Required

If the transportation provided to a passenger pursuant to this section requires that the

passenger stay overnight before continuing his/her travel, Delta will provide hotel

accommodations to the passenger at no additional cost. If hotel accommodations are

unavailable, Delta will compensate the passenger with a credit voucher valid for future

purchases from Delta in an amount commensurate in value with the local average

contracted hotel rate up to $100 USD, to be determined by Delta.

E) Compensation For Involuntary Denied Boarding

When a passenger with a confirmed reservation is involuntarily denied boarding on an oversold

flight pursuant to this rule, Delta’s sole liability to the passenger shall be to provide alternative

transportation as provided in paragraph D, above, and to pay denied boarding compensation, if

applicable, pursuant to the terms and conditions of this rule.

1) Conditions For Payment of Involuntary Denied Boarding Compensation

The passenger shall not be entitled to any compensation for involuntary denied boarding if:

a) Passenger’s Failure to Comply with Contract of Carriage

The passenger has not complied fully with Delta’s contract of carriage or tariff

provisions regarding ticketing, reconfirmation, check-in, or acceptability for

transportation

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b) Substitution of Equipment

The flight for which the passenger holds confirmed space is unable to accommodate

that passenger because of substitution of equipment of lesser capacity when required

by operational or safety reasons; or, on an aircraft with a designed passenger capacity

of 60 or fewer seats, the flight for which the passenger holds confirmed reserved space

is unable to accommodate that passenger due to weight/balance restrictions when

required by operational or safety reasons.

c) Carriage in Alternative Cabin

Delta offers to accommodate the passenger in a section of the aircraft other than that

specified on his/her ticket at no extra charge; provided however that if a passenger is

seated in a section for which a lower fare applies, the passenger will be entitled to a

refund of the difference in fare.

d) Alternative Transportation

Delta arranges comparable air transportation, or other transportation used by the

passenger, at no extra cost to the passenger, that at the time such arrangements are

made is scheduled to arrive at the passenger’s next stopover, or, if none, final

destination within one hour after the planned arrival time of the passenger’s original

flight or flights.

F) Amount of Involuntary Denied Boarding Compensation

If all conditions for compensation are met, then Delta shall pay compensation to passengers

involuntarily denied boarding in an amount to be calculated as follows:

1) When Delta arranges Qualifying Alternative Transportation

If Delta arranges Qualifying Alternative Transportation, then Delta will pay denied boarding

compensation in an amount equal to 200% of the fare (including any surcharges and air

transportation taxes) to the passenger’s next stopover, or if none, to his/her final destination,

but no more than USD 650.00. Qualifying Alternative Transportation means comparable air

transportation, or other transportation used by the passenger, at no extra cost to the

passenger, that at the time such arrangements are made is scheduled to arrive at the

passenger’s next stopover, or, if none, final destination within two hours after the planned

arrival time of the passenger’s original flight or flights.

2) Where Delta cannot arrange Qualifying Alternative Transportation

If Delta cannot arrange Qualifying Alternative Transportation, then Delta will pay denied

boarding compensation in an amount equal to 400% of the fare (including any surcharges

and air transportation taxes) to the passenger’s next stopover, or if none, to his/her final

destination, but no more than USD 1300.00.

G) Time of Payment for Involuntary Denied Boarding Compensation

If all conditions for compensation are met, Delta will pay any involuntary denied boarding due

under this Rule on the day and at the place where the denial of boarding occurred, in cash or

immediately negotiable check; provided, however, that if the alternative transportation arranged

for the passenger’s convenience departs before the payment can be made to the passenger,

then payment will be made by mail or other means within 24 hours after the denied boarding

occurs.

RULE 255: REROUTING

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A) The carrier will reroute a passenger at the passenger's request and upon presentation of the

ticket or portion thereof then held by passenger.

EXCEPTION: The provisions of Rule 255(A) shall require the carrier to reissue/reroute only

between points named on the original tickets which are served by the carrier.

B) Fare Applicable To Rerouting Or Change In Destination

1) The passenger may change the routing and/or the ultimate destination designated on the

ticket in accordance with paragraph 2) below, provided that, after transportation has

commenced, a one-way ticket will not be converted into a round-trip, circle-trip or open-jaw

trip ticket.

2) Except as otherwise provided in Rule 240 (flight delays/cancellations), the fares and

charges applicable, when a rerouting or change in ultimate destination is made at

passenger's request at an office of the carrier prior to arrival at the ultimate destination

named on the original ticket, shall be the applicable fare and charges for the entire revised

itinerary in effect on the date that the rerouting or change in ultimate destination is entered

on the passenger's new ticket.

C) Fare Applicable To Upgrading Class Of Service While In Flight

When a passenger moves from one compartment to another compartment of a combination

compartment aircraft while in flight, an additional collection will be made in an amount equal to

the difference between:

a) The one-way fare from passenger's point of origin on such flight to the last scheduled stop

prior to the passenger's change in compartment, applicable to the class of service used,

plus the one-way fare from such stop to the passenger's destination on such flight,

applicable to transportation in the compartment to which the passenger is moving, and

b) The fare paid for transportation from the passenger's origin to destination on such flight.

NOTE: When the amount described in a) above is less than the amount described in b)

above, no additional collection will be made. The acceptance of such passenger in the

compartment to which he/she is moving for travel beyond the next scheduled stopping point

in the flight will be subject to the availability of space. Discounts will not apply.

D) Ticket exchanges (within one year of original issue) pursuant to changes in rules, fares and

charges will be issued according to the following rules for validity dates:

1) Tickets which are reissued as an exchange, (wholly unused or partially used) when the

residual method has been used to determine the reissue value, will have a new validity date

created based on one year from date of exchange.

2) Tickets which are reissued where any or all of the original fares are brought forward on the

new ticket will keep the original validity date.

E) Notwithstanding the provisions of this rule, Delta will not accept for any purposes under this rule,

passenger tickets or related transportation documents issued by any carrier which is in

substantial default of its interline obligations or which voluntarily or involuntarily has become the

subject of bankruptcy proceeding ("The Defaulting Carrier").

EXCEPTION: Notwithstanding the provisions of this paragraph, tickets issued by the defaulting

carrier or its sales agent will be reissued/rerouted only between the points named on the original

ticket that are served by Delta, provided that such tickets were issued by such defaulting carrier

or sales agent in either's capacity as an agent for Delta and specified transportation via Delta.

Delta Domestic General Rules Tariff Page 45 of 49

When tickets are accepted, no adjustments in fare will be made that would require Delta to

refund money to the passenger.

RULE 260: INVOLUNTARY REFUNDS

A) The amount carrier will refund upon surrender of the unused portion of the passenger's tickets

pursuant to rules 35 (refusal to transport), 50 (acceptance of children), or 240 (flight

delays/cancellations) will be:

1) If no portion of the ticket has been used the refund will be an amount equal to the fare paid.

2) If a portion of the ticket has been used and termination (interruption) occurs:

a) At A Fare Breakpoint - The refund will be an amount equal to the fare paid for the

unused transportation from the point of termination (interruption) to the destination or

next stopover point named on the ticket, or to a point at which transportation is to be

resumed. No refund will apply when alternate transportation is provided by Delta and

accepted by the passenger.

b) Within A Fare Component - The refund will be an amount equal to the percentage of

unflown mileage to fare component mileage by prorating the fare paid for the fare

component, from the point of termination/interruption to the destination, or next stopover

point named on the ticket, or to the point at which transportation is to be resumed. No

refund will apply when alternate transportation is provided by Delta and accepted by the

passenger.

B) Notwithstanding the provisions of this rule Delta will not accept for any purposes under this rule

passenger tickets or related transportation documents issued by any carrier which is in

substantial default of its interline obligations or which voluntarily or involuntarily has become the

subject of bankruptcy proceedings.

RULE 270: VOLUNTARY REFUNDS

A. Fully Refundable Tickets

If your ticket was purchased at a fare that is fully refundable in whole or part, Delta will issue a refund of the

refundable portion of your ticket at your request. You must surrender any unused portion of the ticket at the

time of the refund request. The amount of the refund will be calculated as follows:

1. If no portion of the ticket has been used, Delta will refund the total fare and all taxes, fees or

charges paid.

2. If a portion of the ticket has been used, Delta will refund the difference between the fare and

charges applicable to the ticket as issued and the fare and charges applicable to the transportation covered

by the used portion of the ticket.

B. Nonrefundable Tickets

1. General Rule

Delta will not refund any portion of a fare that is nonrefundable, and Delta will not refund any taxes, fees or

charges collected upon nonrefundable tickets.

Delta Domestic General Rules Tariff Page 46 of 49

2. Application of Unused Ticket toward Future Purchases

Delta may permit a portion of the fare paid for an unused nonrefundable ticket to be applied toward the

purchase of future travel on Delta, as set forth in the applicable fare rule.

3. Upgrade/Downgrade of Nonrefundable Tickets

Delta may permit passengers purchasing certain nonrefundable fares to upgrade or downgrade those tickets

after purchase, as set forth in the applicable fare rule.

4. Deceased Passengers

Notwithstanding the general rule, in the event of death of the passenger prior to the date of travel, tickets

issued at nonrefundable fares will be refunded to the deceased passengers’ estate.

5. Administrative Service Fee

Delta may charge an administrative service fee for processing any permitted changes to nonrefundable

tickets. If so, this fee will be deducted from any refunded amount or collected at the time the change is

processed.

C. Time Limit for Request Refunds

No refund will be issued on any ticket unless Delta receives a request for the refund and any unused

coupons are surrendered to Delta within one year of the original issue date of the ticket.

D. Form of Refund

Delta will issue refunds on eligible tickets as follows:

1. Tickets paid for by credit card will be refunded to the credit card account used to purchase the

ticket, typically within seven business days of Delta's initial receipt of refund request.

2. Tickets paid for by cash or check will be refunded by check issued to the person named as a

passenger on the ticket, typically within 20 business days of Delta's receipt of initial refund request.

3. Prepaid ticket advice and/or miscellaneous charge orders will be refunded to the purchaser of the

prepaid ticket advice and/or miscellaneous charge order.

4. Tickets charged under a universal air travel plan will be refunded to the subscriber against whose

account the ticket was charged.

5. Tickets issued against governmental transportation requests shall be issued as required by

applicable government regulation

E. Lost or Stolen Tickets

Delta will issue refunds on lost, fully refundable paper tickets only if a claim for refund is received by Delta

no later than one month after the expiration date of the ticket. A service charge of USD 100.00 per ticket for

handling a request for refund of a lost ticket/exchange order will apply, and Delta will require that you agree,

in such forms as may be prescribed by Delta, to indemnify Delta for any loss or damage which Delta may

sustain by reason of the use of the lost ticket. The amount of the refund shall be calculated as follows:

1. If no portion of the ticket has been used, Delta will refund the fare and charges paid, less any

applicable service charges.

2. If you used a portion of the lost ticket, Delta will provide a refund as follows:

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a. If you purchased a new ticket covering the same transportation as that covered by the

unused portion of the lost ticket, Delta will refund the fare and charges paid for the new ticket.

b. If you did not purchase a new ticket, Delta will refund the difference, if any, between the

fares and charges paid, and the full fare for the transportation used.

F. Refund of Interline Tickets

Notwithstanding the provisions of this rule Delta will not accept for any purposes under this rule, passenger

tickets or related transportation documents issued by any carrier which is in substantial default of its interline

obligations or which voluntarily or involuntarily has become the subject of bankruptcy proceedings.

RULE 385: CARRIER ABSORPTION OF PASSENGER FACILITY CHARGE

Delta will not absorb the passenger facility charge (PFC) at the PFC adjustment point shown in

the table below for connection passengers by reducing the base fare on the ticket by the

equivalent PFC amount. This applies only on tickets that contain wholly U.S. domestic travel in

the 50 U.S. States, plus the District of Columbia. Any ticket that includes a segment to or from a

point outside of this area is not eligible for this fare adjustment. The connecting passengers

eligible for this PFC base fare adjustment are those that do not have a stopover or fare break at

the connection point, and must be on a Delta local fare over the PFC adjustment point. This

adjustment does not apply for passengers on joint fares over the connection point.PFC

adjustment point: ORL

RULE 390: PREPAID TICKET ADVICE CHARGES

Delta will impose a service charge of USD 100.00 for each prepaid ticket advice issued by

Delta. This service charge is not subject to any discount and cannot be refunded.

EXCEPTION 1: The prepaid ticket advice (PTA) service charge will not apply when prepayment

is made by the U.S. federal government and the form of payment is:

1) U.S. Government Transportation Request (GTR).

2) MasterCard with the following numbers 5568-0 through 5568-3.

3) Visa cards with the following numbers 4486-0 through 4486-3 or 4716-0 through 4716-3.

and the following conditions exist:

a) The passenger is booked less than 24 hours prior to the departure date (not including

weekends or holidays) and

b) The ticket cannot be delivered by other means (including overnight express) in time for

passenger’s travel.

RULE 392: RETURNED CHECK SERVICE CHARGE

Delta reserves the right to collect the maximum fee allowable by the state in which the check

was issued without notice. This charge is nonrefundable and is not subject to any discount.

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RULE 394: THE DELTA CONNECTION AND DOMESTIC CODESHARE SERVICE

A portion of travel for some itineraries marketed by Delta may be provided on the Delta

Connection carriers: Chautauqua, Compass Airlines, Endeavor Air, ExpressJet, GoJet

Airlines, Shuttle America, and SkyWest; codeshare partners Alaska Airlines, American Eagle,

Hawaiian Airlines, Horizon Air Industries dba Horizon/Alaska Airlines. If any carrier other

than Delta is operating a flight, we will identify that carrier in our schedules and in written or

oral communications with you during the booking process. Except where specifically noted,

all terms of transportation applicable to Delta specified in these conditions of carriage apply

to flights operated by the Delta Connection carriers, and to codeshare flights when

marketed by Delta.

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