Third Edition
24_J_GW_EN_US_E3©2023 FCA US LLC. All Rights Reserved. Jeep is a registered trademark of FCA US LLC.
WARRANTY INFORMATION
2024
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For the most up-to-date warranty information go to Mopar.com
Please note that this new vehicle limited warranty contains a binding arbitration provision that may aect your legal rights, and you agree that, pursuant to the
arbitration provision contained in this book, that either you or FCA US LLC may elect to resolve any dispute by neutral, binding arbitration and not by a court action.
See the binding arbitration provision contained in “section 1.3” of this new vehicle limited warranty for additional information concerning the agreement to arbitrate.
The binding arbitration provision contained in this warranty book does not aect any rights a consumer has to participate in any of FCA’s nonbinding arbitration
programs or any voluntary arbitration programs sponsored by any state or government agency.
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WARRANTY COVERAGE AT A GLANCE
Basic Limited Warranty Coverage
3 years/36,000 miles
Specified Components–1year/12,000 miles
Federal Emission Warranty
2 years/24,000 miles
Specified Components–8years/80,000 miles
Corrosion Warranty (Anti-Corrosion Perforation Limited Warranty)
All Panels–3years/Unlimitedmileage
Outer Panels–5years/Unlimitedmileage
Emission Performance Warranty
2 years/24,000 miles
Specified Components–8years/80,000 miles
Powertrain Limited Warranty
Gas Engine–5years/60,000 miles
California Emissions Warranty
3 year/50,000 miles
Specified Components–7years/70,000 miles
Specified Components–8years/80,000 miles
*TZEV States – 15 years/150,000 miles
High Voltage Battery Limited Warranty
Jeep® Wrangler 4xe and Jeep® Grand Cherokee 4xe
*TZEV States – 10 years/150,000 miles
Non-TZEV States–8years/100,000miles
FCA US LLC Limited Emission Warranty
Jeep® Wrangler 4xe and Jeep® Grand Cherokee 4xe
8 years/100,000 miles
*See “section 2.5B”
WARRANTY COVERAGE AT A GLANCE 1
1. Your Legal Rights Under These Limited
Warranties
...............................4
1.1 INCIDENTAL AND CONSEQUENTIAL DAMAGES NOT
COVERED ..............................4
1.2 FCA US LLC DISPUTE SETTLEMENT PROGRAM .........4
1.3 VOLUNTARY BINDING ARBITRATION PROVISION ........4
2. What Is Covered Under FCA US LLC's
Warranties
..............................6
2.1 BASIC LIMITED WARRANTY ....................6
A. Who Is Covered ........................6
B. What Is Covered ........................6
C. Items Covered By Other Warranties .............6
D. Towing Costs Are Covered Under Certain
Circumstances .........................6
E. When It Begins .........................6
F. When It Ends ..........................6
G. Registration And Operation Requirements .........7
H. If You Move ...........................7
I. Vehicle Registration Notice ..................7
2.2 CORROSION WARRANTY ......................7
A. Who Is Covered ........................7
B. What Is Covered ........................7
C. How Long It Lasts .......................8
D. What Is Not Covered .....................8
2.3 RESTRAINT SYSTEM LIMITED WARRANTY (VEHICLES SOLD
AND REGISTERED IN THE STATE OF KANSAS ONLY) ......8
2.4 POWERTRAIN LIMITED WARRANTY ................8
A. Who Is Covered ........................8
B. What Is Covered ........................8
C. How Long It Lasts .......................8
D. Towing Costs Are Covered ..................9
E. Parts Covered .........................9
F. Other Provisions Of This Powertrain Limited Warranty ..10
2.5 HIGH VOLTAGE BATTERY LIMITED WARRANTY .........10
A. Who Is Covered ........................10
B. How Long It Lasts ......................10
C. Towing Costs Are Covered ..................10
D. Gradual Capacity Loss ....................10
E. HV Lithium-Ion Battery Exclusions .............10
3. What Is Not Covered ......................12
3.1 MODIFICATIONS NOT COVERED .................12
A. Some Modifications Do Not Void The Warranties
But Are Not Covered .....................12
B. Modifications That WILL Void Your Warranties ......12
3.2 ENVIRONMENTAL FACTORS NOT COVERED ..........13
3.3 MAINTENANCE COSTS NOT COVERED .............13
3.4 RACING NOT COVERED ......................13
3.5 CERTAIN KINDS OF CORROSION NOT COVERED ........13
3.6 OTHER EXCLUSIONS .......................13
3.7 TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT
COVERED ..............................14
3.8 RESTRICTED WARRANTY .....................14
2 TABLE OF CONTENTS
4. Other Terms Of Your Warranties .............15
4.1 EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS .15
4.2 PRE-DELIVERY SERVICE .....................15
4.3 PRODUCTION CHANGES .....................15
5. Emission Warranties Required By Law .........16
5.1 FEDERAL EMISSION WARRANTY ................16
A. Parts Covered For Two Years Or 24,000 Miles ......16
B. Parts Covered For Eight Years Or 80,000 Miles .....17
5.2 EMISSION PERFORMANCE WARRANTY .............17
5.3 CALIFORNIA EMISSION WARRANTY ...............18
A. Your Warranty Rights And Obligations Applies Only To
Vehicles Certified For Sale And Registered In
The State Of California Or A State That Has Adopted
California Regulations ....................18
B. Owner’s Warranty Responsibilities .............18
C. Getting Service Under The California Emission
Warranty ............................19
D. Manufacturer’s Warranty Coverage ............20
6. How To Get Warranty Service ...............24
6.1 WHERE TO TAKE YOUR VEHICLE ................24
A. In the United States, US Possessions And Territories ..24
B. In Canada And Mexico ...................24
C. In A Foreign Country Outside Of North America .....24
6.2 HOW TO GET ROADSIDE ASSISTANCE SERVICE — U.S. OR
CANADA ONLY * .........................24
A. Who Is Covered ........................24
B. What To Do ..........................25
C. If Unable To Contact Roadside Assistance ........25
D. Covered Services ......................25
6.3 EMERGENCY WARRANTY REPAIRS ...............26
6.4 GETTING SERVICE UNDER THE FEDERAL EMISSION
PERFORMANCE WARRANTIES..................26
A. What To Do ..........................26
B. Further Steps You Can Take, And How To Get More
Information ..........................26
7. How To Deal With Warranty Problems ........27
7.1 STEPS TO TAKE ..........................27
A. In General ...........................27
B. What FCA US LLC Will Do ..................27
C. Voluntary Non-Binding Arbitration Process ........27
D. Notice Under State Lemon Laws ..............28
E. California Residents Only ..................29
8. Helpful Addresses And Telephone Numbers ....30
9. Optional Service Contract ..................31
10. Maintenance ...........................32
10.1 GENERAL INFORMATION ....................32
10.2 WHERE TO GO FOR MAINTENANCE ..............32
TABLE OF CONTENTS 3
1. YOUR LEGAL RIGHTS UNDER
THESE LIMITED WARRANTIES
The warranties contained in this booklet are the only express warranties
that FCA US LLC (“FCA US”) makes for your vehicle. These warranties
give you specific legal rights. You may also have other rights that vary
from state to state. For example, you may have some implied warranties,
depending on the state where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the
time periods covered by the express written warranties contained in this
booklet.
If you use your vehicle primarily for business or commercial purposes,
then these implied warranties do not apply and FCA US LLC completely
disclaims them to the extent allowed by law. The implied warranty of fit-
ness for a particular purpose does not apply if your vehicle is used for
racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.
1.1 INCIDENTAL AND CONSEQUENTIAL DAMAGES NOT COVERED
Your warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or
afterward.
Examples of such damages include:
• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging
• The loss of personal or commercial property
• The loss of revenue
Some states do not allow incidental or consequential damages to be
excluded or limited, so this exclusion may not apply to you.
1.2 FCA US LLC DISPUTE SETTLEMENT PROGRAM
FCA US LLC offers a dispute settlement program under two options for
customers. First, you may submit your claim to the National Center for
Dispute Settlement (NCDS). For more information on the NCDS program,
please see “section 7.1”. Second, if you prefer not to submit your claim to
NCDS, or you are not satisfied with the result from NCDS, then you agree
to resolve your dispute with FCA US LLC through binding arbitration as
defined in “section 1.3”.
1.3 VOLUNTARY BINDING ARBITRATION PROVISION
Please carefully read this voluntary binding arbitration provision, which
applies to any dispute between you and FCA US LLC and its affiliates (to-
gether “FCA”, “we” or “us”). If you have a concern or dispute, please send
a written notice describing it and your desired resolution to FCA US LLC
Office of the General Counsel, 1000 Chrysler Drive, CIMS 485-13-62,
Auburn Hills, MI 48326-2766. This binding arbitration provision does not
affect any rights a consumer has to participate in any of FCA US LLC’s
nonbinding arbitration programs or any voluntary arbitration programs
sponsored by any state or government agency.
4 YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
If your concern or dispute is not resolved within 60 days, you agree that
any dispute arising out of or relating to any aspect of the relationship
between you and FCA US LLC will not be decided by a judge or jury but
instead by a single arbitration administered by the American Arbitration
Association (AAA) under its Consumer Arbitration Rules in effect at the
time you signed the Agreement to Arbitrate. This includes claims arising
out of your warranty and claims arising before this agreement, such as
claims related to statements about our products.
FCA US LLC will pay all AAA fees and costs for any arbitration, which will
be held in the city or county of your residence. To learn more about the
rules and how to begin an arbitration, you may call any AAA office or go to
www.adr.org
.
The arbitrator may only resolve disputes between you and FCA US LLC
and may not consolidate claims without the consent of all parties. You
and FCA US LLC may bring claims against the other only in your or its in-
dividual capacity and not as a plaintiff or class member in any class or
representative action. The arbitrator cannot hear class or representative
claims on behalf of others purchasing or leasing FCA US LLC vehicles. If a
court or arbitrator decides that any par t of this agreement to arbitrate
cannot be enforced as to a particular claim for relief or remedy (such as
declaratory relief), then that claim or remedy (and only that claim or rem-
edy) shall be severed and must be brought in court and any other claims
must be arbitrated.
If you prefer, you may instead take an individual dispute to small claims
court.
You may opt out of arbitration within 30 days of taking delivery of the
vehicle and signing the Arbitration Acknowledgment Form at the dealer.
To opt out of the binding arbitration program, send a letter to: FCA US LLC
Office of the General Counsel, 1000 Chrysler Drive, CIMS 485-13-62,
Auburn Hills, MI 48326-2766, stating your name, Vehicle Identification
Number (VIN), and intent to opt out of the arbitration provision. If you do
not opt out, then this provision to arbitrate is binding.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 5
2. WHAT IS COVERED UNDER FCA
US LLC'S WARRANTIES
2.1 BASIC LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.
B. WHAT IS COVERED
The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant
that is defective in material, workmanship or factory preparation. There is
no list of covered parts since the only exceptions are the parts listed in
“section 2.1 C”. These warranty repairs or adjustments, including all
parts and labor connected with them, will be made by an authorized
Chrysler, Dodge, Jeep®, or Ram dealer at no charge, using new or re-
manufactured parts.
C. ITEMS COVERED BY OTHER WARRANTIES
The following are covered by separate warranties offered by their manu-
facturers. They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing
plant, such as accessories or protection products, or items changed
because of customization or van conversion
Be sure you get a copy of any warranty that applies to these items from
the manufacturer of the product.
D. TOWING COSTS ARE COVERED UNDER CERTAIN
CIRCUMSTANCES
Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle be-
comes disabled as a result of a mechanical breakdown. If you choose to
go to another dealer, you will be responsible for the cost if the extra dis-
tance exceeds 10 miles. Refer to “section 6.2” for information on how to
get towing service in the United States and Canada.
E. WHEN IT BEGINS
The Basic Limited Warranty begins on either of the following dates,
whichever is earlier:
• The date you take delivery of the vehicle.
• The date when the vehicle was first put into use, for example, as a
dealer “demo” or as an FCA US LLC company vehicle.
F. WHEN IT ENDS
All Vehicles
The Basic Limited Warranty lasts for three years from the date it begins
or for 36,000 miles on the odometer, whichever occurs first.
The following items are covered only for one year or for 12,000 miles on
the odometer, whichever occurs first:
• Brakes (rotors, pads, linings, and drums)
• Bulbs
6 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
• Clutch Discs or Modular Clutch Assembly (if equipped)
• Wheel Alignment
• Wheel Balancing
• Windshield and Rear Window
• Wiper Blades
G. REGISTRATION AND OPERATION REQUIREMENTS
The Basic Limited Warranty covers your vehicle only if:
• The vehicle was manufactured for sale and registered in the US, US
Possessions and Territories.
• The vehicle is driven mainly in the US, US Possessions and Territories,
Canada and Mexico.
• The vehicle is operated and maintained in the manner described in
your Owner's Manual.
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE FOR THIS VEHICLE IF IT IS SOLD OR REGISTERED OUT-
SIDE OF THE UNITED STATES, UNITED STATES POSSESSIONS AND TERRI-
TORIES.
This policy does not apply to vehicles that have received authorization for
export from FCA US LLC. Dealers may not give authorization for export.
Consult an authorized dealer to determine this vehicle’s warranty cover-
age if you have any questions.
This policy does not apply to vehicles registered to US government offi-
cials or military personnel on assignment outside of the United States.
H. IF YOU MOVE
If you move to another country, be sure to contact the FCA US LLC Cus-
tomer Assistance Center and the customs department of the destination
country before you move. You can find the address in “section 8”. Vehicle
importation rules vary considerably from country to country. You may be
required to present documentation of your move to FCA US LLC in order
to continue your warranty coverage. You may also be required to obtain
documentation from FCA US LLC in order to register your vehicle in your
new country.
I. VEHICLE REGISTRATION NOTICE
If your vehicle is registered outside of the United States, and you have
not followed the procedure set out above, your vehicle will no longer be
eligible for warranty coverage of any kind. Vehicles registered to United
States government officials or military personnel on assignment outside
of the US will continue to be covered.
2.2 CORROSION WARRANTY
A. WHO IS COVERED
You are covered by the Corrosion Warranty if you are a purchaser for use
of the vehicle.
B. WHAT IS COVERED
The Corrosion Warranty covers the cost of all parts and labor needed to
repair or replace any sheet metal panels that get holes from rust or other
corrosion. If a hole occurs because of something other than corrosion,
WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 7
this warranty does not apply. Cosmetic or surface corrosion may be cov-
ered under the warranty. The cause of cosmetic or surface corrosion will
determine if there is coverage. Cosmetic or surface corrosion resulting
from stone chips or scratches in the paint is not covered.
For more details on what is not covered by this warranty, refer to
“section 3.5”.
C. HOW LONG IT LASTS
The Corrosion Warranty starts when your Basic Limited Warranty begins
under “section 2.1 E”.
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is three years, with no mileage limit.
• For an outer-body sheet metal panel, one that is finish-painted and
that someone can see when walking around the vehicle, the limit is
five years, with no mileage limit.
D. WHAT IS NOT COVERED
Please note that while the standard Corrosion Warranty applies to de-
fects in material and/or workmanship, it does not cover the vehicle's
matte finish appearance (if equipped).
Maintaining the matte finish appearance is solely the responsibility of the
vehicle owner as described in your Owner's Manual.
2.3 RESTRAINT SYSTEM LIMITED WARRANTY (VEHICLES SOLD
AND REGISTERED IN THE STATE OF KANSAS ONLY)
For vehicles sold and registered in the state of Kansas, seat belts and
related seat belt components are warranted against defects in workman-
ship and materials for 10 years, regardless of mileage. This warranty
does not cover replacement of seat belts and related components re-
quired as the result of collision.
2.4 POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the Powertrain Limited Warranty if you are a pur-
chaser for use of the vehicle.
B. WHAT IS COVERED
The Powertrain Limited Warranty covers the cost of all parts and labor
needed to repair a powertrain component listed in “section 2.4 E” that is
defective in workmanship and materials.
C. HOW LONG IT LASTS
The Powertrain Limited Warranty lasts for five years or 60,000 miles (gas
engines), whichever occurs first, calculated from the start date of the
Basic Limited Warranty, as set forth in “section 2.1 E”.
8 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
D. TOWING COSTS ARE COVERED
Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle cannot
be driven because a covered part has failed.
If you choose to go to another dealer, you will be responsible for the cost
if the extra distance exceeds 10 miles. Refer to “section 6.2” for informa-
tion on how to get towing service in the United States and Canada.
E. PARTS COVERED
The Powertrain Limited Warranty covers these parts and components of
your vehicle's powertrain supplied by FCA US LLC:
NOTE:
MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED UNDER
THE POWERTRAIN LIMITED WARRANTY.
Gasoline Engine
Cylinder block and all internal parts; cylinder head assemblies; timing
case, timing chain, timing belt, gears and sprockets; vibration damper; oil
pump; water pump and housing; intake and exhaust manifolds; flywheel
with starter ring gear; core plugs; valve covers; oil pan; turbocharger
housing and internal parts; turbocharger wastegate actuator; super-
charger; serpentine belt tensioner; and seals and gaskets for listed com-
ponents only.
Transmission
Transmission case and all internal parts; torque converter; drive/flex
plate; transmission range switch; speed sensors; pressure sensors;
transmission control module; bell housing; oil pan; and seals and gaskets
for listed components only.
Front-Wheel Drive (FWD)
Transaxle case and all internal parts; axle shaft assemblies; constant
velocity joints and boots; differential cover; oil pan; transaxle speed sen-
sors; transaxle solenoid assembly; PRNDL position switch; transaxle elec-
tronic controller; torque converter; and seals and gaskets for listed com-
ponents only.
All-Wheel Drive (AWD)
Power transfer unit and all internal parts; viscous coupler; axle housing
and all internal parts; constant velocity joints and boots; driveshaft and
axle shaft assemblies; differential carrier assembly and all internal parts;
output ball bearing; output flange; end cover; overrunning clutch; vacuum
motor; torque tube; pinion spacer and shim; and seals and gaskets for
listed components only.
Rear-Wheel Drive (2WD)
Rear axle housing and all internal parts; axle shafts; axle shaft bearings;
drive shaft assemblies; drive shaft center bearings; universal joints and
yokes; and seals and gaskets for listed components only.
Four-Wheel Drive (4WD)
Transfer case and all internal parts; transfer case control module and
shift mode motor assembly; axle housing and all internal parts; axle
shafts; axle shaft bearings; drive shafts assemblies (front and rear); drive
shaft center bearings; universal joints and yokes; disconnect housing
assembly; and seals and gaskets for the listed components only.
WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 9
F. OTHER PROVISIONS OF THIS POWERTRAIN
LIMITED WARRANTY
For all other terms of the New Vehicle Limited Warranty that apply to the
Powertrain Limited Warranty, refer to "section 1" (Your Legal Rights Under
These Limited Warranties) and "section 3" (What Is Not Covered) for fur-
ther information.
2.5 HIGH VOLTAGE BATTERY LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the High Voltage Battery Limited Warranty if you are a
purchaser for use of the vehicle.
B. HOW LONG IT LASTS
Jeep® Wrangler 4xe and Jeep® Grand Cherokee 4xe — Non Transmis-
sion Zero Emission Vehicle (NON - TZEV)
The High Voltage Battery Limited Warranty coverage is for eight years or
100,000 miles on the odometer, whichever occurs first, calculated from
the start date of the Basic Limited Warranty, as set forth in
“section 2.1 E”.
Jeep® Wrangler 4xe and Jeep® Grand Cherokee 4xe — Transmission
Zero Emission Vehicle (TZEV)
For the High Voltage Battery Limited Warranty, if your vehicle is certified
as a Transitional Zero Emission Vehicle (TZEV) and is sold, registered and
operated in California, the California Emission Performance and Defects
warranty is 10 years or 150,000 miles, whichever occurs first.
C. TOWING COSTS ARE COVERED
Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle cannot
be driven because a covered part has failed.
If you choose to go to another dealer, you will be responsible for the cost
if the extra distance exceeds 10 miles. Refer to “section 6.2” for informa-
tion on how to get towing service in the United States and Canada.
D. GRADUAL CAPACIT Y LOSS
Like all batteries, the HV Lithium-Ion battery will experience gradual ca-
pacity loss with time and use. The loss of battery capacity due to or re-
sulting from gradual capacity loss is not covered under the High Voltage
Battery Limited Warranty.
E. HV LITHIUM-ION BATTERY EXCLUSIONS
Jeep® Wrangler 4xe and Jeep® Grand Cherokee 4xe
Your warranties don’t cover the costs of repairing damage or conditions
caused by any of the following:
• Physically damaging the lithium-ion battery or intentionally attempting
to reduce the life of the lithium-ion battery;
• Leaving your Jeep® 4xe for over 30 days where the lithium-ion battery
reaches a zero or near zero state of charge;
• Neglecting to follow correct charging procedures as recommended in
your Owner’s Manual;
• Use of incompatible charging devices as recommended in your Own-
er’s Manual;
10 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
• Opening the lithium-ion battery enclosure or having it serviced by
someone other than an authorized Jeep® 4xe repair facility Jeep®
4xe cer tified technician;
• Exposing the lithium-ion battery to contact with a direct flame; and
• Exposing your vehicle to ambient temperatures above 140F (60C) for
over 24 hours.
WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 11
3. WHAT IS NOT COVERED
3.1 MODIFICATIONS NOT COVERED
A. SOME MODIFICATIONS DO NOT VOID THE
WARRANTIES BUT ARE NOT COVERED
Certain changes that you might make to your vehicle do not, by them-
selves, void the warranties described in this booklet. Examples of some
of these changes are:
• Installing non-FCA US LLC parts, components, or equipment such as a
non-FCA US LLC radio or cruise control.
• Using special non-FCA US LLC materials or additives.
• Modifying the front fascia/bumper, vehicle body structure, or adding
aftermarket side steps or running boards.
• Replacing windshields on vehicles equipped with Advanced Driver As-
sist systems with non-FCA US LLC parts.
• Using aftermarket collision parts.
• Attaching or installing any aftermarket accessories, including transpar-
ent material (e.g. glass tinting) or aftermarket grilles.
NOTE:
Non-FCA US LLC parts can also impact downstream or other related
safety systems.
Your warranties do not cover any part that was not on your vehicle when
it left the manufacturing plant or is not certified for use on your vehicle.
Nor do they cover the costs of any repairs or adjustments that might be
caused or needed because of the installation or use of non-FCA US LLC
parts, components, equipment, materials, or additives.
Performance or racing parts are considered to be non-FCA US LLC parts.
Repairs or adjustments caused by their use are not covered under your
warranties.
Examples of the types of alterations not covered are:
• Installing accessories, except for genuine FCA US LLC/Mopar® acces-
sories installed by an authorized Chrysler, Dodge, Jeep®, or Ram
dealer.
• Applying rustproofing or other protection products.
• Changing the vehicle's configuration or dimensions, such as convert-
ing the vehicle into a limousine or food service vehicle.
• The use of any refrigerant that FCA US LLC has not approved.
B. MODIFICATIONS THAT WILL VOID YOUR
WARRANTIES
These actions will void your warranties:
• Disconnecting, tampering with, or altering the odometer, unless your
repairing technician follows the legal requirements for repairing or
replacing odometers.
• Attaching any device that disconnects the odometer.
12 WHAT IS NOT COVERED
3.2 ENVIRONMENTAL FACTORS NOT COVERED
Your warranties do not cover damage caused by environmental factors
such as airborne fallout, bird droppings, insect damage, chemicals, tree
sap, salt, ocean spray, acid rain, and road hazards. Nor do your warran-
ties cover damage caused by hailstorms, windstorms, tornadoes, sand-
storms, lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting from anything impact-
ing the vehicle. This includes cracks and chips in glass, scratches and
chips in painted surfaces, or damage from collision.
3.3 MAINTENANCE COSTS NOT COVERED
Your warranties do not cover the costs of repairing damage caused by
poor or improper maintenance. Nor do they cover damage caused by the
use of contaminated fuels, or by the use of fuels, oils, lubricants, clean-
ers or fluids other than those recommended in your Owner’s Manual.
The warranties do not cover the costs of your vehicle’s normal or sched-
uled maintenance, the parts and services that all vehicles routinely need.
Some of these parts and services, which your warranties do not cover,
include:
• Lubrication
• Engine tune-ups
• Replacing filters, coolant, spark plugs, or fuses (unless those costs
result from a covered repair)
• Cleaning and polishing
• Replacing worn wiper blades, worn brake pads and linings, or clutch
linings
3.4 RACING NOT COVERED
Your warranties do not cover the costs of repairing damage or conditions
caused by racing, nor do they cover the repair of any defects that are
found as the result of participating in a racing event.
3.5 CERTAIN KINDS OF CORROSION NOT COVERED
Your warranties do not cover the following:
• Corrosion caused by accident, damage, abuse, or vehicle alteration
• Surface corrosion caused by such things as industrial fallout, sand,
salt, hail, ocean spray, and stones
• Corrosion caused by the extensive or abnormal transport of caustic
materials like chemicals, acids, and fertilizers
• Corrosion of special bodies, body conversions, or equipment that was
not on your vehicle when it left the manufacturing plant or was not
supplied by FCA US LLC
3.6 OTHER EXCLUSIONS
Your warranties do not cover the costs of repairing damage or conditions
caused by any of the following:
• Fire or accident
• Abuse or negligence
• Misuse, for example, driving over curbs or overloading
• Tampering with the emission systems, or with a part that could affect
the emission systems
WHAT IS NOT COVERED 13
• Use of used parts, even if they were originally supplied by FCA US LLC;
however, authorized FCA US LLC/Mopar® remanufactured parts are
covered
• Windshield or rear window damage from external objects
• Any changes made to your vehicle that do not comply with FCA US LLC
• Using any fluid that does not meet the minimum recommendations in
your Owner's Manual
3.7 TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT
COVERED
A vehicle has no warranty coverage of any kind if:
• The vehicle is declared a total loss by an insurance company.
• The vehicle is rebuilt after being declared a total loss by an insurance
company.
• The vehicle is issued a certificate of title indicating that it is desig-
nated as “salvage”, “junk”, “rebuilt”, “scrap”, or some similar word.
FCA US LLC will deny warranty coverage without notice if it learns that a
vehicle is ineligible for coverage for any of these reasons.
This exclusion does not apply to emission warranties or to recall cam-
paigns.
3.8 RESTRICTED WARRANTY
FCA US LLC may restrict the warranty on your vehicle if the vehicle is not
properly maintained, or if the vehicle is abused or neglected, and the
abuse or neglect interferes with the proper functioning of the vehicle. If
the warranty is restricted, coverage may be denied or subject to approval
by FCA US LLC before covered repairs are performed.
14 WHAT IS NOT COVERED
4. OTHER TERMS OF YOUR
WARRANTIES
4.1 EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS
In the interest of customer satisfaction, FCA US LLC may offer exchange
service on some vehicle parts. This service is intended to reduce the
amount of time your vehicle is not available for your use because of
repairs. Parts used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the part involved.
All exchange parts that might be used meet FCA US LLC standards, and
have the same warranties as new parts.
Examples of the kinds of parts that might be serviced in this way are:
• Engine Assemblies
• Transmission Assemblies
• Instrument Cluster Assemblies
• Radios, CD and DVD players
• Speedometers
• Powertrain Control Module (PCM)
To help control suspected ozone-depleting agents, the Environmental
Protection A gency (EPA) requires the capture, purification, and reuse of
automotive air conditioning refrigerant gases. As a result, a repair to the
sealed portion of your air conditioning system may involve the installation
of purified reclaimed refrigerant.
4.2 PRE-DELIVERY SERVICE
A defect in or damage to the mechanical, electrical, sheet metal, paint,
trim, and other components of your vehicle may have occurred at the
factory or while it was being shipped to an authorized dealer.
Such a defect or damage is usually detected and corrected at the factory.
In addition, dealers must inspect each vehicle before delivery. They re-
pair any defects or damage detected before the vehicle is delivered to
you.
4.3 PRODUCTION CHANGES
Changes may be made in vehicles sold by FCA US LLC and its authorized
dealers at any time without incurring any obligation to make the same or
similar changes on vehicles previously built or sold.
OTHER TERMS OF YOUR WARRANTIES 15
5. EMISSION WARRANTIES
REQUIRED BY LAW
5.1 FEDERAL EMISSION WARRANTY
A. PARTS COVERED FOR TWO YEARS OR 24,000
MILES
Jeep® Compass, Jeep® Grand Cherokee, Jeep® Wrangler and Jeep®
Gladiator Vehicles
If your vehicle is equipped, federal law requires FCA US LLC to warrant
the following emissions parts for two years or 24,000 miles, whichever
occurs first. FCA US LLC covers all of these parts under the Basic Limited
Warranty for three years or 36,000 miles, whichever occurs first.
Jeep® Grand Cherokee 4xe and Jeep® Wrangler 4xe Vehicles
If your vehicle is equipped, federal law requires FCA US LLC to warrant
the following emissions parts for two years or 24,000 miles, whichever
occurs first. FCA US LLC covers all of these parts under the FCA US LLC
Limited Emission Warranty for 8 years or 100,000 miles, whichever oc-
curs first.
FCA US LLC also warrants that every part listed, if installed as original
equipment, is free from defects. Where parts are scheduled for replace-
ment as required maintenance, this warranty applies until the first sched-
uled maintenance point listed in the Owner’s Manual.
These parts are:
• Air System Controls
• Electronic Fuel Injection System (including injector)
• Evaporative Emission Canister and Controls
• Exhaust Manifold
• Exhaust Gas Recirculation (EGR) Valve and Control System
• Exhaust Pipes (between exhaust manifold and catalyst)
• Fuel Cap and Tank Assembly, Pump, and Fuel Lines
• Hybrid Charging System — 4xe Vehicles
• Hybrid Electric Cooling System — 4xe Vehicles
• Hybrid Power Inverter System — 4xe Vehicles
• Ignition System
• Intake Manifold
• On-Board Diagnostic System Components
• Oxygen sensors
• Positive Crankcase Ventilation (PCV) Valve or Orifice
• Secondary Ignition Wires
• Spark Plugs
• Throttle body
• Vacuum hoses, clamps, and fittings, as well as tubing used for these
components
• Vacuum, temperature, altitude, speed, and time-sensitive valves, sen-
sors, and switches used in these components and systems
16 EMISSION WARRANTIES REQUIRED BY LAW
B. PARTS COVERED FOR EIGHT YEARS OR 80,000
MILES
If your vehicle is equipped with one of the following par ts, this Federal
Emission Warranty covers that part for a period of eight years or 80,000
miles, whichever occurs first, calculated from the start of the Basic Lim-
ited Warranty as set forth in “section 2.1 E”.
Vehicles with Gas Engines
These parts are:
• Catalytic Converter
• Powertrain Control Module (PCM)
• Transmission Control Module (TCM)
4xe Vehicles
If your vehicle is equipped with one of the following par ts, the Federal
Emission Warranty warrants those emission parts for a period of eight
years or 80,000 miles, whichever occurs first, calculated from the start
of the Basic Limited Warranty as set forth in “section 2.1 E”. However,
FCA US LLC covers all these parts under the FCA US LLC Limited Emis-
sion Warranty for the Jeep® Wrangler 4xe for eight years or 100,000
miles, whichever occurs first.
These parts are:
• Auxiliary Hybrid Control Processor (AHCP)
• Battery Pack Control Module (BPCM)
• Belt Driven Hybrid Starter Generator
• Catalytic Converter
• Electronic Brake Boost Control Module
• Exhaust Manifold Catalytic Converter
• Hybrid Control Processor (HCP)
• Integrated DC/DC Charging Module
• PHEV Brake System Module
• Powertrain Control Module (PCM)
• Transmission Control Module (TCM)
5.2 EMISSION PERFORMANCE WARRANTY
This Emission Performance Warranty supplements the Federal Emission
Warranty under “section 5.1”. It lasts for two years or 24,000 miles on
the odometer, whichever occurs first. If your vehicle has one of the parts
listed in “section 5.1 B”, the Federal Emission Warranty covers that part
for a period of eight years or 80,000 miles, whichever occurs first. These
limits are counted from the time when your Basic Limited Warranty be-
gins under “section 2.1 E”. The Emission Performance Warranty covers
the cost of repairing or adjusting any components or parts that might be
needed for your vehicle to pass federal emission standards for a federally
approved state or local emission test, but only if:
• Your vehicle has failed a federally approved state or local emission
test.
• Your vehicle has been maintained and operated properly up until it
fails such a test.
• You face a real penalty, for example, a fine or the loss of the use of
your vehicle because the vehicle has failed the test.
Refer to "section 6.4", Getting Service Under The Federal Emission Per-
formance Warranties, for further information on how to get service under
this warranty.
EMISSION WARRANTIES REQUIRED BY LAW 17
5.3 CALIFORNIA EMISSION WARRANTY
A. YOUR WARRANTY RIGHTS AND OBLIGATIONS
APPLIES ONLY TO VEHICLES CERTIFIED FOR SALE
AND REGISTERED IN THE STATE OF CALIFORNIA OR A
STATE THAT HAS ADOPTED CALIFORNIA
REGULATIONS
The California Air Resources Board is pleased to explain the emission
control system warranty on your 2024 model vehicle. In California, new
motor vehicles must be designed, built and equipped to meet the state’s
stringent anti-smog standards. FCA US LLC (“FCA US”) must warrant the
emission control system on your vehicle for the periods of time listed in
this booklet provided there has been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system may include parts such as the fuel-injection
system, the ignition system, catalytic converter and engine computer.
Also included may be hoses, belts, connectors and other emission-
related assemblies.
Where a warrantable condition exists, FCA US LLC will repair your vehicle
at no cost to you, including diagnosis, par ts and labor.
Some or all of your warranty rights and obligations can be found in the
Warranty Information book at
www.mopar.com
.
The emission warranty statement specified in this booklet applies only to
vehicles certified for sale and registered in the state of California or in
one of the following states:
Colorado Massachusetts Pennsylvania
Connecticut New Jersey Rhode Island
Delaware New York Vermont
Maine Oregon Washington
Maryland
In addition, if your vehicle is a model certified as a Transitional Zero
Emission Vehicle (TZEV), you are entitled to the warranty rights and obli-
gations set forth in this booklet, if your vehicle was certified for sale and
registered in California or one of the following states:
Colorado Massachusetts Oregon
Connecticut New Jersey Rhode Island
Maine New York Vermont
Maryland
B. OWNER’S WARRANTY RESPONSIBILITIES
– As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your Owner’s Manual. FCA US LLC rec-
ommends that you retain all receipts covering maintenance on your
vehicle, but FCA US LLC cannot deny warranty solely for the lack of
receipts or for your failure to ensure the performance of all scheduled
maintenance.
18 EMISSION WARRANTIES REQUIRED BY LAW
– You are responsible for presenting your vehicle to any authorized
Chrysler, Dodge, Jeep® or Ram dealer as soon as a problem exists.
The warranty repairs should be completed in a reasonable amount of
time, not to exceed 30 days.
– As the vehicle owner, be aware that FCA US LLC may deny your war-
ranty coverage if your vehicle or a part has failed due to abuse, ne-
glect, improper maintenance or unapproved modifications.
C. GETTING SERVICE UNDER THE CALIFORNIA
EMISSION WARRANTY
A. What To Do If You Fail A Smog Check
If a vehicle fails a state smog check test during the coverage period, FCA
US LLC will repair the vehicle so that it will pass a state smog check re-
test. The owner should take the vehicle to any authorized Chrysler,
Dodge, Jeep® or Ram dealer for warranty repairs and give a copy of the
failed smog check test report to the dealer. If the owner is not notified
within 30 days that a performance warranty claim is denied, the manu-
facturer must repair the vehicle free of charge.
B. What To Do To Get Warranty Service
To get warranty service, even if you are traveling, take your vehicle to any
authorized Chrysler, Dodge, Jeep® or Ram dealer. FCA US LLC recom-
mends that you take your vehicle to an authorized dealer who sells the
same make of vehicle as yours. That dealer will perform any warranty
service without charging you for diagnosis, parts or labor.
C. Emergency Emission Warranty Service
If you need emergency service under this warranty and an authorized
Chrysler, Dodge, Jeep® or Ram dealer is not readily available, you may
have your vehicle repaired by anyone using any brand of repair parts.
Before FCA US LLC will reimburse you for emergency repairs under this
warranty, you will have to provide FCA US LLC with details on why the situ-
ation was an emergency and why dealer service was unavailable.
Under this warranty, an emergency occurs if a part will not be available
within 30 days or if a repair cannot be completed within 30 days.
However, FCA US LLC recommends that you do the following before hav-
ing repairs made:
• Contact the FCA US LLC Customer Assistance Center and ask for help
with emission warranty service.
• The Customer Assistance Center will recommend an authorized ser-
vicing dealer or help you find a qualified independent servicing dealer.
• If you need to use an independent servicing dealer, make arrange-
ments during your first contact with the Customer Assistance Center
for reimbursement for emergency repairs (including labor and diagno-
sis). You will need to get and keep the replaced parts, as well as the
original invoice marked “paid”.
• Review with the Customer Assistance Center any questions you have
about the emission warranty. Reimbursement for parts will be based
on FCA US LLC’s suggested retail price. Reimbursement for labor will
be based on FCA US LLC’s recommended time allowance for the re-
pair and on the appropriate hourly labor rate in the geographic area
where you have the work done.
EMISSION WARRANTIES REQUIRED BY LAW 19
D. How To Get More Information
For more information or questions about the California Emission War-
ranty, contact one of the following:
FCA US LLC Customer Assistance Center
877-426-5337
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
California Air Resources Board
4001IowaAve.
Riverside, CA 92507
Use this QR code to download the most up-to-date Warranty book.
D. MANUFACTURER’S WARRANTY COVERAGE
Parts And Performance Covered For Three Years
Or 50,000 Miles, Whichever Occurs First
If your vehicle fails a smog check inspection, all necessary repairs and
adjustments will be made by FCA US LLC to ensure that your vehicle
passes the inspection. This is your emission control system PERFOR-
MANCE WARRANTY.
If any emission-related part on your vehicle is defective, the part will be
repaired or replaced by FCA US LLC. This is your short-term emission con-
trol system DEFECTS WARRANTY.
California law requires FCA US LLC to warrant that if any emission-related
part on your vehicle is defective, FCA US LLC will repair or replace the
part. The repair or replacement will be made at no cost to you for diagno-
sis, parts or labor. Any other parts damaged by the failure of a defective
part will also be repaired or replaced.
Your emission control system may include parts such as the catalytic
converter or Powertrain Control Module (PCM). Also included may be
hoses, belts, connectors and other emission-related assemblies.
The full list of parts is available in the Basic Limited Warranty book on
www.mopar.com
.
Scan me
(US Residents only)
20 EMISSION WARRANTIES REQUIRED BY LAW
Parts Covered For Seven Years Or 70,000 Miles,
Whichever Occurs First
If an emission-related part listed in this warranty booklet specially noted
with coverage for seven years or 70,000 miles is defective, the part will
be repaired or replaced by FCA US LLC. This is your long-term emission
control system DEFECTS WARRANTY.
FCA US LLC also warrants that every part listed, if installed as original
equipment, is free from defects. The full list of parts is available in the
Basic Limited Warranty book on
www.mopar.com
.
Where parts are scheduled for replacement as required maintenance,
this warranty applies until the first scheduled maintenance point listed in
the Owner’s Manual.
Jeep® Compass Gas
These parts are:
• Camshaft
• Crankshaft Target Wheel
• Cylinder Head Assembly for Valve Guide/Valve Seat Replacement
• Cylinder Head Gasket
• Fuel Pump - High Pressure
• Fuel Rail
• Instrument Cluster for Check Engine/Malfunction Indicator Light and
Associated Circuits Replacement
• Intake Manifold
• Intake/Exhaust Valve
• Piston
• Piston Rings
• Plastic Fuel Tank Assembly
• Throttle Body
• Transmission Valve Body
• Turbocharger
• Valve Stem Oil Seals
Jeep® Grand Cherokee Gas
These parts are:
• ABS Control Module — 5.7L
• Camshaft
• Crankshaft Target Wheel
• Cylinder Head Assembly for Valve Guide/Valve Seat Replacement
• Cylinder Head Gasket
• Exhaust Gas Recirculation (EGR) Cooler — 3.6L
• Fuel Pump/Fuel Level Sending Unit
• Fuel Rail Assembly — 3.6L
• Instrument Cluster for Check Engine/Malfunction Indicator Light and
Associated Circuits Replacement
• Intake/Exhaust Valve
• Piston
• Piston Rings
• Plastic Fuel Tank Assembly
• Transmission Valve Body
• Valve Rocker Arm — 3.6L
• Valve Stem Oil Seals — 3.6L
• Valve Tappet
EMISSION WARRANTIES REQUIRED BY LAW 21
Jeep® Gladiator Gas
These parts are:
• ABS Control Module w/Forward Collision Warning
• Camshaft
• Crankshaft Target Wheel
• Cylinder Head for Valve Guide/Valve Seat Replacement
• Cylinder Head Gasket
• Fuel Rail Assembly
• Instrument Cluster for Check Engine/Malfunction Indicator Light and
Associated Circuits Replacement
• Intake/Exhaust Valve
• Piston
• Piston Rings
• Plastic Fuel Tank Assembly
• Transmission Valve Body
• Upper Intake Manifold
• Valve Rocker Arm
• Valve Stem Oil Seals
• Valve Tappet
Jeep® Wrangler Gas
These parts are:
• Camshaft
• Crankshaft Target Wheel
• Cylinder Head - Replacement for Valve Guide and/or Seat Failures
• Cylinder Head Gasket
• Exhaust Gas Recirculation (EGR) Cooler — 2.0L
• Exhaust Manifold/Single — 6.4L
• Exhaust Manifold Gasket — 2.0L
• Fuel Pump Module — 6.4L
• Fuel Rail Assembly — 2.0L, 3.6L
• High Pressure Fuel Pump — 2.0L
• Intake/Exhaust Valves
• Intake Manifold — 2.0L, 6.4L
• Instrument Cluster - Check Engine/Malfunction Indicator Light (MIL)
and Associated Circuits
• Piston — 3.6L, 6.4L
• Piston Rings — 3.6L, 6.4L
• Plastic Fuel Tank Assembly
• Transmission Valve Body
• Turbocharger — 2.0L
• Upper Intake Manifold — 3.6L
• Valve Tappet — 3.6L, 6.4L
• Valve Stem Oil Seals — 3.6L, 6.4L
• Valve Rocker Arm — 3.6L
22 EMISSION WARRANTIES REQUIRED BY LAW
Parts Covered For Eight Years Or 80,000 Miles,
Whichever Occurs First
If your vehicle has one of the following parts, the Federal Emission War-
ranty covers that part for a period of eight years or 80,000 miles, which-
ever occurs first. This warranty begins on either of the following dates,
whichever is earlier:
• The date you take delivery of the vehicle.
• The date when the vehicle was first put into use for example, as a
dealer “demo” or as an FCA US LLC company vehicle.
FCA US LLC warrants that every part listed, if installed as original equip-
ment, is free from defects. The full list of parts is available in the Basic
Limited Warranty book on
www.mopar.com
.
Where parts are scheduled for replacement as required maintenance,
this warranty applies until the first scheduled maintenance point listed in
the Owner’s Manual.
Jeep® Gladiator Gas
These parts are:
• Catalytic Converter
• Powertrain Control Module (PCM)
• Transmission Control Module (TCM)
Jeep® Wrangler 4xe and Jeep® Grand Cherokee 4xe
Coverage For 10 Years or 150,000 Miles, Whichever Occurs First
For the High Voltage Battery Limited Warranty, if your vehicle is certified
as a Transitional Zero Emission Vehicle (TZEV) and is sold, registered and
operated in California, the California Emission Performance and Defects
warranty is 10 years or 150,000 miles, whichever occurs first.
Coverage For 15 Years or 150,000 Miles, Whichever Occurs First
If your vehicle is certified as a Transitional Zero Emission Vehicle (TZEV)
and is sold, registered and operated in California, the California Emis-
sion, Performance and Defect warranties are 15 years or 150,000 miles,
whichever occurs first.
EMISSION WARRANTIES REQUIRED BY LAW 23
6. HOW TO GET WARRANTY
SERVICE
6.1 WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES, US POSSESSIONS AND
TERRITORIES
Warranty service must be done by an authorized Chrysler, Dodge, Jeep®,
or Ram dealer. We strongly recommend that you take your vehicle to your
selling dealer. They know your vehicle best, and are most concerned that
you get prompt and high quality ser vice. If you move within the United
States, warranty service may be requested from any authorized Chrysler,
Dodge, Jeep®, or Ram dealer.
B. IN CANADA AND MEXICO
If you are traveling temporarily in Canada or Mexico, and your vehicle
remains registered in the United States, your FCA US LLC warranty still
applies. Service may be requested at any authorized Chrysler, Dodge,
Jeep®, or Ram dealer.
C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH
AMERICA
If you are traveling temporarily outside of North America, and your vehicle
remains registered in the United States:
• Take your vehicle to an authorized Chrysler, Dodge, Jeep®, or Ram
dealer. They should give you the same warranty service you receive in
the United States.
• If the authorized dealer charges you for repairs which you feel should
be covered under your warranty, please get a detailed receipt for the
work done. Make sure that this receipt lists all warranty repairs and
parts that were involved. This receipt will be similar to the one used by
the authorized dealer that normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US
LLC Customer Assistance Center for reimbursement consideration.
You can find the address in “section 8”. You will normally need to pro-
vide a copy of the receipt, your vehicle registration and any other rel-
evant documents.
• Reimbursement will not be considered if the vehicle does not return to
the United States.
6.2 HOW TO GET ROADSIDE ASSISTANCE SERVICE — U.S. OR
CANADA ONLY *
A. WHO IS COVERED
You are covered by Roadside Assistance services if you are a purchaser
for use of the vehicle. Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs first (gas vehicles), or
for five years or 100,000 miles on the odometer, whichever occurs first
(4xe vehicles), calculated from the start date of the Basic Limited War-
ranty, as set forth in “section 2.1 E”.
* Roadside Assistance services provided through Cross Country Motor Club, Inc., 400
River's Edge Drive, Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where
services are provided by Cross Country Motor Club of California, Inc., 275 East
Hillcrest Drive, Suite 165, Thousand Oaks, CA 91360.
24 HOW TO GET WARRANTY SERVICE
B. WHAT TO DO
If your vehicle requires jump start assistance, out of gas/fuel delivery,
tire service, lockout service or towing as a result of a mechanical break-
down, call 800-521-2779 or go to
jeep.rsahelp.com
for assistance.
Provide your name, Vehicle Identification Number (VIN) — required for
covered services, license plate number, and your location, including the
telephone number from which you are calling. Briefly describe the nature
of the problem and answer a few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.
C. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE
If you are unable to contact Roadside Assistance or unable to provide a
valid Vehicle Identification Number (VIN) and you obtain towing services
on your own, you may submit your original receipts from the licensed tow-
ing or service facility for services rendered within 30 days of the occur-
rence. Be sure to include your VIN, odometer mileage at the time of ser-
vice and current mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reimburse you for the rea-
sonable amounts you actually paid, based on the usual and customary
charges for that service in the area where they were provided. FCA US
LLC's determination relating to reimbursement is final. Correspondence
should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
FCA US LLC reserves the right to modify the terms or to discontinue the
Roadside Assistance Program at any time. The Roadside Assistance Pro-
gram is subject to restrictions and conditions of use, that which are de-
termined solely by FCA US LLC.
D. COVERED SERVICES
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station. This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis-
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump any time, day or night.
HOW TO GET WARRANTY SERVICE 25
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping
you from getting on your way, Roadside Assistance can assist you. This
service is limited to providing access to the vehicle's seating area. It does
not cover the cost of replacement keys.
Towing Service
Roadside Assistance service gives you peace of mind and confidence. If
your vehicle becomes disabled as a result of a mechanical breakdown,
Roadside Assistance will dispatch a towing ser vice provider to transport
your vehicle to the closest authorized Chrysler, Dodge, Jeep®, or Ram
dealer. If you choose to go to another dealer, you will be responsible for
the cost if the extra distance exceeds 10 miles.
6.3 EMERGENCY WARRANTY REPAIRS
If you have an emergency and have to get a warranty repair made by
someone other than an authorized Chrysler, Dodge, Jeep®, or Ram fol-
low the reimbursement procedure in “section 6.1 C”.
6.4 GETTING SERVICE UNDER THE FEDERAL EMISSION
PERFORMANCE WARRANTIES
A.WHATTODO
If the vehicle has failed an emissions test described in “section 5.2”:
• Take the vehicle to an authorized Chrysler, Dodge, Jeep® or Ram
dealer as soon as possible.
• Give the service representative the printout showing that the vehicle
failed the test.
• If possible, bring all service receipts, maintenance logs, and records
proving that the vehicle has been properly maintained, since you may
be required to show them.
B. FURTHER STEPS YOU CAN TAKE, AND HOW TO GET
MORE INFORMATION
If you think an authorized dealer has wrongly denied you emission war-
ranty coverage, follow the recommended instructions described in
“section 7.1”. FCA US LLC will reply to you in writing within 30 days after
receiving your complaint (or within the time limit required by local or state
law). If the owner is not notified within 30 days that a performance war-
ranty claim is denied, the manufacturer must repair the vehicle free of
charge.
For more information about getting service under the Federal Emission
Warranty or the Performance Warranty, or to repor t what you think is a
violation of these warranties, contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D.C. 20460
26 HOW TO GET WARRANTY SERVICE
7. HOW TO DEAL WITH WARRANTY
PROBLEMS
7.1 STEPS TO TAKE
A. IN GENERAL
Normally, warranty problems can be resolved by an authorized dealer’s
sales or service departments. Always talk to the authorized dealer’s ser-
vice manager or sales manager first. But if you are not satisfied with the
authorized dealer’s response to your problem, FCA US LLC recommends
that you discuss your problem with the owner or general manager of the
authorized dealer.
If the authorized dealer still cannot resolve the problem, contact the FCA
US LLC Customer Assistance Center. You can find the address in
“section 8”.
B. WHAT FCA US LLC WILL DO
Once you have followed the recommended instructions described in
“section 7.1 A”, a FCA US LLC representative at FCA US LLC headquarters
will review your situation. If it is something that FCA US LLC can help you
with, FCA US LLC will provide an authorized dealer with all the informa-
tion and assistance necessary to resolve the problem. Even if FCA US LLC
cannot help you, FCA US LLC will acknowledge your contact and explain
FCA US LLC's position.
If you cannot resolve your warranty problem after following the recom-
mended instructions described in “section 7.1 A”, you may obtain a bro-
chure describing FCA US LLC's Customer Arbitration Process (CAP), in-
cluding an application, by calling 877-426-5337 for assistance. For
further details on resolving your warranty problem, please see the Lemon
Law booklet available online at
www.mopar.com
.
C. VOLUNTARY NON-BINDING ARBITRATION PROCESS
FCA US LLC offers a non-binding voluntary dispute resolution process in
all 50 states, which is administered by the National Center for Dispute
Settlement (NCDS).
This service is strictly voluntary, and you may submit your dispute directly
to the CAP at no cost. The CAP is administered by an independent dis-
pute settlement organization and may be contacted in writing at the fol-
lowing address:
National Center for Dispute Settlement (NCDS)
FCA US LLC Customer Arbitration Process
P.O. Box 515315
Dallas, TX 75251-5315
The CAP reviews only vehicle disputes involving FCA US LLC (“FCA US”)
Limited Warranty or an FCA US LLC/Mopar® Part Limited Warranty. The
CAP does not review disputes involving the sale of a new or used vehicle,
personal injury/property damage claims, disputes relating to the design
of the vehicle or a part, or disputes which are already the subject of
litigation.
HOW TO DEAL WITH WARRANTY PROBLEMS 27
The CAP will need the following information from you:
1. Legible copies of all documents and repair orders relevant to your
case.
2. Vehicle Identification Number (VIN) of your vehicle.
3. A brief description of your unresolved concern.
4. The identity of your servicing/selling dealer.
5. The date(s) of repair(s) and mileage at the time.
6. The current mileage.
7. A description of the action you expect to resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS) will acknowledge
receipt of your request, by email or mail, within 10 days, and advise
you whether or not your dispute is within the jurisdiction of the
process.
• When your request is within jurisdiction, NCDS will request FCA US
LLC to present their side of the dispute. You will receive copies of the
responses.
• While your dispute is pending, NCDS or FCA US LLC may contact you
to see if your case can be settled by agreement. If a settlement is of-
fered to you, FCA US LLC will ask you to sign a form that contains that
settlement. Your case will then be closed. There is no requirement for
you to participate in this settlement process.
• If you requested an oral hearing, with NCDS will contact you to ar-
range a convenient time and place for a hearing. Usually, this will be
at a dealer near you or by teleconference.
• If you request a documents-only review, a panel of neutral arbitrators
will review and decide your case. Neither you nor FCA US LLC need be
present.
• NCDS will send you a written Statement of Decision. This statement
will include the decision, any action to be taken by FCA US LLC and
the time by which the action must be taken. The decision will be bind-
ing on FCA US LLC but not on you unless you accept the decision.
• If any action is required on FCA US LLC, you will be contacted within
10 days after the date by which FCA US LLC must act to determine
whether performance has been rendered.
• The entire dispute settlement process will normally take no longer
than 40 days.
D. NOTICE UNDER STATE LEMON LAWS
Some states have laws allowing you to get a replacement vehicle or a
refund of the vehicle’s purchase price under certain circumstances.
These laws vary from state to state. If your state law allows, FCA US LLC
requires that you first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to make any
needed repairs before you are eligible for remedies provided by these
laws. In all other states, we ask that you give us written notice of any ser-
vice difficulty. Send your written notice to the FCA US LLC Customer
Assistance Center using the address in “section 8”.
28 HOW TO DEAL WITH WARRANTY PROBLEMS
E. CALIFORNIA RESIDENTS ONLY
FCA US LLC offers a non-binding dispute resolution program in the state
of California that has been certified by the Arbitration Certification
Program of the state. The California Dispute Settlement Program (CDSP)
is a neutral third-party arbitration provider that administers the cases.
Detailed program information can be found online at
www.mopar.com
under Warranty/Additional Publications or in the California Dispute
Settlement Program booklet provided with your vehicle.
HOW TO DEAL WITH WARRANTY PROBLEMS 29
8. HELPFUL ADDRESSES AND
TELEPHONE NUMBERS
Here are the addresses and telephone numbers of the FCA US LLC
Customer Assistance Centers that can help you wherever you happen to
be. Contact the one that covers your area:
•
In the United States:
FCA US LLC Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
To contact FCA US LLC by email:
Select the “Contact Us” button on
www.jeep.com
Phone Number: 877-426-5337
•
In Canada:
FCA Canada Customer Care
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone Number (English): 800-465-2001
Phone Number (French): 800-387-9983
•
In Mexico:
Customer Relations Office
Prolongación Paseo de la Reforma 1240
Santa Fe, Cuajimalpa CP 05348
Ciudad de México
Phone Number (in Mexico): 800-505-1300
Phone Number (outside Mexico): +(52) 55 50817568
•
In Puerto Rico and U.S. Virgin Islands:
FCA Caribbean LLC Customer Service
P.O. Box 191857
San Juan, Puerto Rico 00919-1857
Phone Number: 877-426-5337
30 HELPFUL ADDRESSES AND TELEPHONE NUMBERS
9. OPTIONAL SERVICE CONTRACT
Mopar® Vehicle Protection plans offer valuable protection against repair
costs when these warranties no longer apply. They complement but do
not replace the warranty coverages outlined in this booklet. A variety of
plans are available, covering various time-and-mileage periods and vari-
ous groups of the vehicle's mechanical components.
Mopar® Vehicle Protection plans are the ONLY vehicle extended protec-
tion plans authorized, endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle's warranty. Look for our brand
logo and ask an authorized dealer for details.
OPTIONAL SERVICE CONTRACT 31
10. MAINTENANCE
10.1 GENERAL INFORMATION
It is your responsibility to properly maintain and operate your new vehicle.
Follow the instructions contained in the General and Scheduled Mainte-
nance Service guidelines in your Owner’s Manual. Regular, scheduled
maintenance is essential to trouble-free operation. If there is a dispute
between you and FCA US LLC concerning the maintenance of your ve-
hicle, FCA US LLC will require you to provide proof that your vehicle was
properly maintained.
For your convenience, FCA US LLC has prepared a Maintenance Schedule
with routine service intervals which is included in your Owner's Manual. It
is essential to follow these required maintenance intervals for safe
trouble-free operation.
10.2 WHERE TO GO FOR MAINTENANCE
FCA US LLC recommends that you return to the authorized dealer from
whom you bought your vehicle for all maintenance service both during
and after the warranty periods. Although you can get warranty service
from any authorized dealer who sells your particular make, returning to
your selling authorized dealer will help ensure that all your service needs
are met and that you are completely satisfied. The dealer technicians are
specifically trained to proficiently perform maintenance and repair proce-
dures on your vehicle.
Authorized Chrysler, Dodge, Jeep®, or Ram dealers will help ensure that
all your service needs are met and that you are completely satisfied. FCA
US LLC strongly recommends you use genuine FCA US LLC/Mopar®
parts to maintain your vehicle.
32 MAINTENANCE
For the most up-to-date warranty information go to Mopar.com
Please note that this new vehicle limited warranty contains a binding arbitration provision that may aect your legal rights, and you agree that, pursuant to the
arbitration provision contained in this book, that either you or FCA US LLC may elect to resolve any dispute by neutral, binding arbitration and not by a court action.
See the binding arbitration provision contained in “section 1.3” of this new vehicle limited warranty for additional information concerning the agreement to arbitrate.
The binding arbitration provision contained in this warranty book does not aect any rights a consumer has to participate in any of FCA’s nonbinding arbitration
programs or any voluntary arbitration programs sponsored by any state or government agency.
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Third Edition
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WARRANTY INFORMATION
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